Autotrade not Working
Autotrade not Working
Everything works ok using chart trading, so the mapping is ok.
Unexpectedly, when the next day starts it is able to send the correct stop order.
I use only daily data, 5 assets - one traded. Multicharts 14.
- Kate MultiCharts
- Posts: 575
- Joined: 21 Oct 2020
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Re: Autotrade not Working
Hello Dan122,
When the issue is reproduced, please send us the following files so that we could analyze the issue on our end:
1. Logs via the main MultiCharts window -> Help -> Feedback.
In the description box please specify the time when the order should have been sent/ when you tried to send it.
Please select the options:
Attach log files…;
Upload collected data to help desk;
uncheck other options and click Send.
2. Screenshots of the Orders and Logs tabs in the Order and Position Tracker.
Also, please answer the following questions so that we could have better understanding of the issue:
1. Have you tried sending a manual order from MultiCharts?
2. Have you tried sending an order before opening from the IB terminal?
3. Are the orders being sent during the exchange working hours?
When the issue is reproduced, please send us the following files so that we could analyze the issue on our end:
1. Logs via the main MultiCharts window -> Help -> Feedback.
In the description box please specify the time when the order should have been sent/ when you tried to send it.
Please select the options:
Attach log files…;
Upload collected data to help desk;
uncheck other options and click Send.
2. Screenshots of the Orders and Logs tabs in the Order and Position Tracker.
Also, please answer the following questions so that we could have better understanding of the issue:
1. Have you tried sending a manual order from MultiCharts?
2. Have you tried sending an order before opening from the IB terminal?
3. Are the orders being sent during the exchange working hours?