Chart Trading fail

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lordongi
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Chart Trading fail

Postby lordongi » 01 Oct 2021

Hi,

look what happened today:

I opened a OCO limit buy order. Fine. Then I moved the StopLoss orders from "1247 2/8" up o "1252 3/8". As you can see in the first screenshot.

Image

But the StopLoss was never triggered. Because the transaction never succeeded.
As you can see, Multicharts did not send the changed StopLoss orders to the broker. But in the GUI (on the chart) the StopLoss were displayed nevertheless. You can see the order list in the second screenshot.

Image

This is very frustrating. Please fix this.

Regards
Ingo
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Tammy MultiCharts
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Re: Chart Trading fail

Postby Tammy MultiCharts » 04 Oct 2021

Hello Ingo,

We'll need to check your logs to find out what happened to the orders you mentioned.

Please send us logs via the main MultiCharts window -> Help -> Feedback.
In the comment section please leave the link to this forum thread so that we could recognize the request.
Please select the options:
Attach log files…;
Include Backup of Logs..;
Upload collected data to help desk;
uncheck other options and click Send.

lordongi
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Re: Chart Trading fail

Postby lordongi » 11 Oct 2021

Ok, done.

lordongi
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Re: Chart Trading fail

Postby lordongi » 16 Feb 2022

Did your receive the logs?

Another question:
Whenever I have an open position overnight, the current StopLoss and TakeProfit orders are gone (at the end of the session) with these type of messages:
"Instrument: EU6H22; Order: Buy Limit 1; Status: Rejected; Reason: Orders may not be entered while the market is closed ExchangeRejectCode = 1003"

The "Time In Force" Parameter was set to "DAY".

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Tammy MultiCharts
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Re: Chart Trading fail

Postby Tammy MultiCharts » 25 Mar 2022

Hello lordongi,

Unfortunately, we have not received any logs from you regarding the original issue you are describing in the post. If the issue reoccurs, please follow the steps above again to collect feedback.

As for your second question, if you have Time if Force set to DAY, the broker will cancel or reject the order after the market is closed. If you want to keep your orders till the next session, please set Time in Force = GTC.

lordongi
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Re: Chart Trading fail

Postby lordongi » 25 Mar 2022

ok, thank you.


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