MC 14 r4 on Windows Server 2016 issue

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ihaar
Posts: 5
Joined: 07 Oct 2013

MC 14 r4 on Windows Server 2016 issue

Postby ihaar » 22 Dec 2021

Hi
I have successfully used previous version of MC(MultiCharts64.14.0.21978.400_Release_x64_R3) on WindowsServer2016.
On December 16, a version r4 was released, but no updates were offered in the menu. I uninstalled the previous version manually and downloaded the setup file (MultiCharts64.14.0.22995.400_Release_x64_R4).
But the installer does not start. looks like a compatibility problem.
The operating system is fresh and clean, all frameworks is installed.
How do i install the new version?
Please help to fix this problem.

thnx

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Kate MultiCharts
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Re: MC 14 r4 on Windows Server 2016 issue

Postby Kate MultiCharts » 22 Dec 2021

Hi ihaar,

Please go to Server Manager -> Manage -> Add Roles and Features -> in Installation Type tab select "Role-based or feature-based installation" -> Features -> check if .NET Framework 3.5 and 4.8 are checked

If that doesn't help, please come to the live chat Monday-Friday from 5:30 AM till 1:00 PM ET so that we could connect to your computer remotely and check the issue.

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Kate MultiCharts
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Re: MC 14 r4 on Windows Server 2016 issue

Postby Kate MultiCharts » 22 Dec 2021

Dear Users,

The issue was resolved by unblocking the downloaded installer: right-click the shortcut -> Properties -> check Unblock at the bottom of the window.


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