When I use "Close", Buy Market "or" Sell Market "in MC DOM, the order goes wrong with the instrument MNQ.
Loses many ticks. If I do the same on NQ, it works flawlessly. What's wrong?
MNQ order fills incorrect
-
Kate MultiCharts
- Posts: 593
- Joined: 21 Oct 2020
- Has thanked: 9 times
- Been thanked: 148 times
Re: MNQ order fills incorrect
Hello NiC72,
After the order is sent, it is managed by the broker, not MultiCharts.
So, if you think that the order was not executed correctly, you’ll need to contact your broker for more details.
If you suspect that MultiCharts is not processing the orders correctly, when the issue is reproduced, please send us logs via the main MultiCharts window -> Help -> Feedback.
In the description field specify the Order IDs of the problematic orders from Order and Position Tracker -> Orders tab.
Then select the following options:
Attach a screenshot;
Attach log files…;
Snapshot of the current MC setup;
Upload collected data to Help Desk;
uncheck other options and click Send.
We will do our best to figure it out as soon as possible.
After the order is sent, it is managed by the broker, not MultiCharts.
So, if you think that the order was not executed correctly, you’ll need to contact your broker for more details.
If you suspect that MultiCharts is not processing the orders correctly, when the issue is reproduced, please send us logs via the main MultiCharts window -> Help -> Feedback.
In the description field specify the Order IDs of the problematic orders from Order and Position Tracker -> Orders tab.
Then select the following options:
Attach a screenshot;
Attach log files…;
Snapshot of the current MC setup;
Upload collected data to Help Desk;
uncheck other options and click Send.
We will do our best to figure it out as soon as possible.