Interactive Brokers IB datafeed freezing

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pthegr8
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Interactive Brokers IB datafeed freezing

Postby pthegr8 » 19 Apr 2022

Hi, I have 4 MC.net desktops, each with 4 charts open, and using IB datafeed.
I have allocated 4Gb of ram to IB, and Task-manager shows its not using more then 2Gb.
My PC does not go over 40% of memory, and less than 15% CPU.
about 2 or 3 times a day the datafeed freezes. usually not to all charts, but some. I have to restart IB trader Workstation to get the datafeed to work again.
any ideas ?
btw. patiently waiting for TDA support.

thx,
Peter

pthegr8
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Re: Interactive Brokers IB datafeed freezing

Postby pthegr8 » 19 Apr 2022

ran MCdumper, attached log file. It happened just after 12:00. does this mean the problem is on IB's end? if so, any settings I might need to adjust?
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Interactive Brokers[tsServer].txt
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Svetlana MultiCharts
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Re: Interactive Brokers IB datafeed freezing

Postby Svetlana MultiCharts » 28 Apr 2022

Hello pthegr8,

As soon as the issue is reproduced please send us logs via the main MultiCharts window -> Help -> Feedback.
In the description please specify the time of the issue.
Please select the options:
Attach a screenshot;
Attach log files…;
Attach minidump…;
Snapshot of the current MC setup;
Open workspaces…;
Upload collected data to help desk;
uncheck other options and click Send.

pthegr8
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Re: Interactive Brokers IB datafeed freezing

Postby pthegr8 » 28 Apr 2022

Ok thanks. just did it after another freeze. this time 2 of 8 charts freezed data. they have ES futures, the other 6 charts have SPY ticker and continued to work.


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