what does this mean? restart computer and restart mc, still got error

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gary1288
Posts: 16
Joined: 11 Jan 2023

what does this mean? restart computer and restart mc, still got error

Postby gary1288 » 11 Apr 2023

<<EXCEPTION>>
Code: 0xFFFFFFFFC0000005 ( -1073741819 )
Continuable: 0x0000000000000000 ( 0 )
Count: 0x0000000000000003 ( 3 )
Description: 0x00007FFC6A92CD29 指令引用了 0x0000000000000000 内存。该内存不能为 read。
ErrorCode: 0xFFFFFFFFC0000005 ( -1073741819 )
ExceptionType: 0x0000000000000000 ( 0 )
Module: C:\Windows\System32\KERNELBASE.dll
ParametersCount: 0x0000000000000002 ( 2 )
ProcID: 0x0000000000000368 ( 872 )
Process: C:\Program Files\TS Support\MultiCharts64\MultiCharts64.exe
Thread ID: 0x00000000000024F0 ( 9456 )
Time: 11.04.2023 - 21:51:24.030

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TJ
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Re: what does this mean? restart computer and restart mc, still got error

Postby TJ » 11 Apr 2023

Please indicate the following:
1. computer RAM size
2. Windows version
3. MC version and release number

When did you install this MC?

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Kate MultiCharts
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Re: what does this mean? restart computer and restart mc, still got error

Postby Kate MultiCharts » 13 Apr 2023

Hello gary1288,

If the Exception occurs again, please send us a report as described below so we could investigate what caused it. It is important to collect it at the moment when the issue is reproduced, before MultiCharts is restarted.

Here is how to do that:
Windows Start Menu -> MultiCharts folder -> Feedback.
In the description field please specify the steps you took before the application error appeared.
The check the following boxes:
Attach a screenshot;
Attach Log files…;
Attach minidumps…;
Upload collected data to help desk; and click Send.

gary1288
Posts: 16
Joined: 11 Jan 2023

Re: what does this mean? restart computer and restart mc, still got error

Postby gary1288 » 16 Apr 2023

I have sent the report file through pop-up windows several times. I think MC can get these files.
I recompiled the indicators and strategies. Now it is ok. Some files were not in the correct status or files were corrupted.


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