I can't receive real data from TS
I can't receive real data from TS
Good morning, I'm using TS 10 as a data provider, and today for no reason, multichats receive the historical data but not real-time data. on TS charts, I can see real time data without a problem. Do you have any ideas on how I can fix it? thanks
Re: I can't receive real data from TS
To be more precise, Multicharts receives the data in real time but does not form the bars which remain stationary as if it were paused. Any suggest to fix it?
-
Polly MultiCharts
- Posts: 202
- Joined: 20 Jul 2022
- Has thanked: 1 time
- Been thanked: 55 times
Re: I can't receive real data from TS
Hi Mik72,
Please check that TS download scheduler (TS->View tab->Launch Download Scheduler) has not queued up MC data requests.
If it has then make a right click on the request->Schedule ASAP.
Also please switch the time zone of your chart to local: Format -> Instrument -> Settings tab -> select “Local” from the Time Zone drop-down box
Then compare the time in the Status Line of your chart to your PC time. Does it match?
If the time differs, it means that you have delayed data subscription. The delayed data will start to come on a chart when the delay period ends, i.e. if the data is delayed for 15 minutes, in 15 minutes after the chart is opened. The delay period is equal to the difference between your PC time and time in the status line. For example, if the time in the status line is 10:50 and the time of your PC is 11:00, you have a 10 min delay.
Please check that TS download scheduler (TS->View tab->Launch Download Scheduler) has not queued up MC data requests.
If it has then make a right click on the request->Schedule ASAP.
Also please switch the time zone of your chart to local: Format -> Instrument -> Settings tab -> select “Local” from the Time Zone drop-down box
Then compare the time in the Status Line of your chart to your PC time. Does it match?
If the time differs, it means that you have delayed data subscription. The delayed data will start to come on a chart when the delay period ends, i.e. if the data is delayed for 15 minutes, in 15 minutes after the chart is opened. The delay period is equal to the difference between your PC time and time in the status line. For example, if the time in the status line is 10:50 and the time of your PC is 11:00, you have a 10 min delay.