We are terminating all kinds of relations with TransAct.

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Andrew Kirillov
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We are terminating all kinds of relations with TransAct.

Postby Andrew Kirillov » 08 Jun 2009

TransAct and its white-label products will no longer be supported by our company. We apologize for the possible inconveniences this decision might result in for our customers. However, we do not believe it possible to continue co-operation with TransAct. There are three major reasons that have forced us to discontinue supporting the datafeed from this company.

1. We are tired of proving to Bob Winslow that they have bugs. Every time a problem with their data has been reported to Mr. Winslow, we have been told that we do not provide sufficient insight as to the cause of those bugs. Rudeness and the “couldn’t-care-less” approach has been the norm in their attitude towards us.

2. We do not believe that TransAct’s data will be reliable any time soon. Bob Winslow has explained this by the fact that they are not in the charting business which we “must” understand.
3. Every time there is a dispute, Bob threatens to ban MultiCharts from accessing their server, thus making it impossible for our customers to work.

We contacted James Zeidel, Mr. Winslow’s superior, who expressed his full support of Bob’s actions.
Under the circumstances, we cannot afford to continue co-operation with TransAct. Please accept our sincere apologies.
Last edited by Andrew Kirillov on 03 Jul 2009, edited 1 time in total.

phil
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Postby phil » 08 Jun 2009

Do we have good alternative.

phil

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Postby bowlesj3 » 08 Jun 2009

IB is okay with MC. I have an old version and the daily bars are not working at the moment but it is probably fixed in the newer versions of MC. Maybe someone can confirm this. Otherwise the lower bar sizes from 60 minutes and down are good. No complaints. I wish they were in sync with the exchange time stamp but that problem seems to be universal.

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Postby SUPER » 08 Jun 2009

bowlesj3,

I am able to plot day bars with IB feed on Multichart 5.0

Regards
Super

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Postby Tresor » 08 Jun 2009

Good decision Andrew,

Their data holes were unacceptable.

Regards

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Postby Andrew Kirillov » 09 Jun 2009

Thanks for the support. Actually it was a hard decision, because we did understand that some users will be disappointed. However we and Transact guys have different truths and it is hard to come to efficient cooperation.
We are going to focus on DDF (barchart) data feed and offer it for very attractive price to our users. We have a deal with DDF and all we need to do is to develop a data plug-in.
It will be a great solution for those who use TT, Zen-fire and PatSystems as real-time data feed and order execution gateway.
Thank you,.


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