MCFX data, is it being stored locally? and if so, where?

Questions about MCFX and MCFX Data Feed.
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TomKeough
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MCFX data, is it being stored locally? and if so, where?

Postby TomKeough » 07 Jan 2010

I have a lifetime license for MultiCharts and am using the MCFX program until I can get FOREX in MultiCharts (working with FXCM on this).

Is the realtime data being saved, and where?
Also, can I create a Universal DDE source for MultiCharts from FXCM?
Regards,
Tom Keough

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Andrew Kirillov
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Postby Andrew Kirillov » 26 Jan 2010

Dear Tom,
[1] The MCFX data is not saved locally. It is requested every time you plot a chart.
[2] Yes you can connect FXCM data to MultiCharts via DDE.

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Postby TomKeough » 26 Jan 2010

Andrew,
You wrote:

[2] Yes you can connect FXCM data to MultiCharts via DDE.

Great! How?
Where is the documentation?
Regards,
Tom

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Andrew Kirillov
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Postby Andrew Kirillov » 29 Jan 2010

Here is an extract from our help:
To create a DDE Template:
On the Tools menu, click Data Sources.
Select Universal DDE and click Settings.
Indicate a template name in Template (up to 20 symbols long).
Indicate the DDE Links in the corresponding sections (the sections include Trade, Bid and Ask. The Price and Volume/Size must be indicated in each section; if Volume/Size cannot be used (e.g for Forex), indicate Price instead. Since for every price the program queries for a volume, this field will never be empty as the program will be waiting for volume data to form a new tick.
Before creating DDE links in Universal DDE make sure they are functional in Excel. After that, copy the link to the corresponding field in Universal DDE and replace the static symbol name with the asterisk symbol *. For instance, replace =WINROS|LAST!MSFT with =WINROS|LAST!*. After that the program will automatically use the symbol name for which the given template is used. Do the same for all fields.
To make sure that the created template is functional, click Test. Enter the symbol name in Symbol and click OK. If the DDE Server is running, the template is properly created and the queried symbol is accessible, you'll see the current value for each field and the number of updates. If quotes do not arrive, check the template and symbol name. If fixing them does not resolve the problem, please send an e-mail to support@tssupport.com and indicate the DDE Server, symbol and template names, confirm that an identical template functions in Excel and share any other information you deem important.
Here is a tutorial:
http://www.tssupport.com/multicharts/tutorials/DDE.htm

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TomKeough
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FXCM data

Postby TomKeough » 29 Jan 2010

Andrew,
Thanks for your post regarding DDE.
Unfortunately you left out the part about FXCM data. Where is the source for FXCM data?
Your help turns out to be no help at all, just a frustrating dead end.
Regards,
Tom

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TomKeough
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FXCM data

Postby TomKeough » 31 Jan 2010

TJ,
Thanks for your post. It was totally off topic, offensive, and of no help at all.

My question is how to connect the chart to the data stream. One step at a time leaving nothing out. The complete end to end connection. How to do it. Documented completely. Getting the data into the chart. Step by step listing all software required, end to end.

Why is everything so difficult with MultiCharts? Such a derth of documentation.
Regards,
Tom

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Andrew Kirillov
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Postby Andrew Kirillov » 04 Feb 2010

Dear Tom,
I don't know why you consider my help offensive. If you need an exact walk-thru you should visit our helpdesk.
You say "you left out the part about FXCM data. Where is the source for FXCM data? Your help turns out to be no help at all, just a frustrating dead end."
I respectfully disagree, because we shouldn't explain how each particular data vendor configuration works if we demonstrated a basic idea of DDE. You just go to FXCM, ask their DDE links and insert the links into MultiCharts. It couldn’t be easier, just because it is DDE. If you need direct seamless integration you should subscribe to MCFX and you will get the data without any configuration since we host it.
Once again please visit our helpdesk and our customer care specialists will configure it for you.

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FXCM data

Postby TomKeough » 05 Feb 2010

Andrew,
Thanks for posting your comments.

Yes, Andrew, TJ's post was offensive and I see now that it has been deleted. Very good. Your attempt at obfuscation regarding the offensive post intimating I was commenting on your post is very charming.

I believe you are confusing forum posting with proper application feature documentation when you say, "we shouldn't explain how each particular data vendor configuration works if we demonstrated a basic idea of DDE."

You seem to be overworked explaining issues on the forum that should be documented in the application user guide, or advanced user guide, where, "each particular data vendor configuration" would be explained in detail!

So, your kludge for adequate documentation is to have your help desk, as a last resort, connect to a user's computer and do the configuration where you have no adequate documentation. And this only after the user, not knowing what DDE is really; and not having a clue that contacting FXCM regarding DDE is required, is put off, made fun of, and otherwise made out to be inadequate to the task of using MultiCharts in your public forum. Nice.
Regards,
Tom Keough

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Postby Andrew Kirillov » 05 Feb 2010

I respectfully disagree. You want to have a documentation that addresses all possible questions. It is not achievable. If you see a list of the supported data feeds you’ll find that we don’t say that we support FXCM. We say that we support DDE. It is two different things. I assume you confuse these two things. Besides it is a proven fact that people don’t tend to read documentation. They call and ask how an issue could be resolved. This is why we have people on our helpdesk how work for you. If you want to get the issue resolved please contact our helpdesk. If you just want to demonstrate your attitude I don’t think it is efficient for both of us.


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