MBT+MC - Account xy not loaded

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fibonaccci
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MBT+MC - Account xy not loaded

Postby fibonaccci » 15 Nov 2010

Hi,

when trying to trade with MBTrading, Multicharts sends an error message:
Account xy not loaded.
The data feed from MBT works fine and there is sufficient cash for trading (I can trade manually),
MB told me that from their side everything is alright.
When activating the order automation in MC I get the following message:
Connection to MB Trading has been established.
I'm using MC version 6.1 Release (Build3605) and MBT version 11.5.0.5

How can I get the order automation work?
Can anyone help please.
Thank you very much

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Henrik
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Re: MBT+MC - Account xy not loaded

Postby Henrik » 17 Nov 2010

Have you select the right accountnumber in the Chart?

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Dave Masalov
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Re: MBT+MC - Account xy not loaded

Postby Dave Masalov » 17 Nov 2010

Dear fibonaccci,

Have you installed the following update?

viewtopic.php?f=1&t=7829&p=35933&hilit= ... ate#p35933

Also, please try to install MBTrading Pro. This should solve the problem.

fibonaccci
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Re: MBT+MC - Account xy not loaded

Postby fibonaccci » 17 Nov 2010

Dear Dave,

I just installed the latest MBT Pro version 1.2.0.18
as well as the Updater you provided and I still get the same
Message: Account E1234567 not loaded.
Data feed and charts are OK.
When activating the order automation in MC I get the following message:
Connection to MB Trading has been established.
I'm still using MC version 6.1 Release (Build3605).

@ Henrik, thanks for the hint: I just phoned with MB in order to make sure that I use the right account number format and for me it starts with an "E" followed by seven numbers
> E1234567

MB does not support 3rd party software and they told me that MultiCharts has to support this issue.

Please help, what should I do?
Thank you very much, Best Regards

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Dave Masalov
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Re: MBT+MC - Account xy not loaded

Postby Dave Masalov » 18 Nov 2010

Dear fibonaccci,

It works fine on our end. Are you able to send orders in MBT Navigator itself? If yes, please come to our Live Chat between 6:30AM and 11AM so we can connect to your computer remotely and investigate the issue.


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