order and position tracker already fill

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rondot samuel ws
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order and position tracker already fill

Postby rondot samuel ws » 07 Dec 2010

Hi,

I delete files in
%AllUsersProfile%\TS Support\MultiCharts\TradingCenter\Storage\

and all MC log in
Local\TS Support\Multicharts\6.1.3605.400\logs\*.*

I open MC and open my workspace and "order and position tracker"
none workspace are set on "order execution" but i have already many positions in "strategy position"

I should have nothing.

and of course when I set workspace on "automatic order execution" I have position in double.

Why ?

regards

Laurent

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Dave Masalov
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Re: order and position tracker already fill

Postby Dave Masalov » 07 Dec 2010

Dear Laurent,

Strategy Positions are not saved in logs. MultiCharts requests tham from the broker. So you should see this data only if auto trading is enabled on the chart. Please come to our Live Chat between 6:30AM and 12AM EST so we can connect to your computer remotely and investigate the issue.

rondot samuel ws
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Re: order and position tracker already fill

Postby rondot samuel ws » 15 Dec 2010

The problem was solve few days ago remotely by your support, but same problem again today

I contact the support by chat

thanks
Dear Laurent,

Strategy Positions are not saved in logs. MultiCharts requests tham from the broker. So you should see this data only if auto trading is enabled on the chart. Please come to our Live Chat between 6:30AM and 12AM EST so we can connect to your computer remotely and investigate the issue.

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Dave Masalov
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Re: order and position tracker already fill

Postby Dave Masalov » 16 Dec 2010

Dear Laurent,

I believe the issue has been solved in the Live Chat.

rondot samuel ws
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Re: order and position tracker already fill

Postby rondot samuel ws » 16 Dec 2010

Dear Laurent,

I believe the issue has been solved in the Live Chat.
yes thank you for your support. very helpfull

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Dave Masalov
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Re: order and position tracker already fill

Postby Dave Masalov » 17 Dec 2010

You are welcome.


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