DRM has failed to start in two days

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NiC72
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DRM has failed to start in two days

Postby NiC72 » 11 Jan 2011

Two days in a row there has been problems starting MultiCharts. The computer is in sleep mode overnight.

Starts up with IB and there are no problems with internet connection. When I start MultiCharts it will, after a while, see "Digital rights management .. cannot be established ..".
Then the computer freezes and must be restarted. After restart it works without any problem.

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Dave Masalov
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Re: DRM has failed to start in two days

Postby Dave Masalov » 14 Jan 2011

Dear NiC72,

The possible reasons of the issue are:

- anti-virus or firewall software;

- temporary Internet connection loss.

Please try to disable anti-viruses & firewalls and double check the Internet connection. If the problem persists, please come to our Live Chat between 6:30AM and 2PM EST so we can connect to your computer remotely and analyze the situation.

NiC72
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Re: DRM has failed to start in two days

Postby NiC72 » 14 Jan 2011

The problem seems to be MultiCharts. There seems to be something that makes Windows unstable, do not really know what yet. But it was the MC who had the problem where I always start the MC first.
My first question was misleading, sorry ..

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Dave Masalov
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Re: DRM has failed to start in two days

Postby Dave Masalov » 14 Jan 2011

The problem seems to be MultiCharts. There seems to be something that makes Windows unstable, do not really know what yet. But it was the MC who had the problem where I always start the MC first.
My first question was misleading, sorry ..

Dear NiC72,

Could you please be more precise? I am not sure I understand what the issue is. If you can demonstrate the issue, please come to our Live Chat.

NiC72
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Re: DRM has failed to start in two days

Postby NiC72 » 14 Jan 2011

My mistake .. again :-(
The first sentence would have been "The problem Seams to Be Windows".
Please ignore this thread. Thanks

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Dave Masalov
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Re: DRM has failed to start in two days

Postby Dave Masalov » 14 Jan 2011

No problem.


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