Data Feed keeps dropping

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mefTrader
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Data Feed keeps dropping

Postby mefTrader » 04 Oct 2011

I have 30+ workspaces using a TS and DTN IQ Feed (Delayed Data Feed) for EOD .

The workspaces can be open for weeks on End .

I find that when I initially open the workspaces the strategies keep up to date i.e post new signals / move the risk management at EOD as expected.. After a couple of days I am noticing that the Data Feed "goes to sleep" and I have to do CTRL+R to refresh the chart..

I think 0 q/0 s and "Authorized - Green" are consistently at the bottom of the screen

When does the data feed go to sleep and I have to do a "CTRL+R" to wake it up?

I have asked this issue before and I think the response I got was due to the delayed data feed - but cant see why this would be - the strategies are pure EOD?

Any ideas?

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Henry MultiСharts
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Re: Data Feed keeps dropping

Postby Henry MultiСharts » 05 Oct 2011

Hello MefTrader.
Please provide us additional information regarding your issue.
Have IQfeed charts stopped receiving real-time?
Have TS charts stopped receiving real-time also?
What version of MultiCharts are you running?
What version of IQFeed Client are you running?
Can this problem be reproduced on MultiCharts 7.1 beta 1?
Please download and install the latest update from this link:
https://www.multicharts.com/market-data-feeds/

If the problem can be reproduced on MC 7.1b1 please provide us the following information:
1) MultiCharts logs:
a)You can find log files here "%USERPROFILE%\Local Settings\Application
Data\TS Support\MultiCharts\".
You should paste this line in Start --> Run and in the window that will pop
up make a zip-folder.
b) You can click on the Windows Start button-> Programs -> MultiCharts ->
make a right click on Logs-> then click on Properties.
Go to the Shortcut tab and click on "Open file location".
In the appeared window please compress to Zip folder called "Logs".
2)IQConnectLogs: Default path to IQConnectLog.txt in Windows 7: C:\Users\User\Documents\DTN\IQFeed\IQConnectLog.txt
3) Screenshots with a detailed description
4) (if possible) The workspaces you are using to reproduce the issue.

We will do our best to help you.

mefTrader
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Re: Data Feed keeps dropping

Postby mefTrader » 06 Oct 2011

IQ Feed and TS Charts have stopped again today and I have missed signals that should have been sent last night!

Using MC 7.0 Beta 4 (Build 4344)
Using IQFeed 4.7.0.9

I have not downloaded the latest version - has something been fixed in the latest version to address the issue?

For 1 a) I cant find that path

1 b) the file is very large to send on - can you give me an email adress to send it to?

2) Again can send on in an email

mefTrader
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Re: Data Feed keeps dropping

Postby mefTrader » 06 Oct 2011

Here is an example of a EURUSD Chart that showed data up to the 4th of October, then I had to hit CTRL+R to get data to the 5th but there is no data for the 6th?
Attachments
DTN_IQ_Feed_EURUSD_chart.jpg
DTN_IQ_Feed_EURUSD_chart.jpg (359.41 KiB) Viewed 323 times

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Henry MultiСharts
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Re: Data Feed keeps dropping

Postby Henry MultiСharts » 06 Oct 2011

A lot of fixes and improvements have been done in the latest version.
Including a related IQfeed data feed connection issue.
You can find the detailed information about the improvements in our Blog
Please update to the latest version of MultiCharts 7.1 beta 1 and let us know if the problem still present.
You can upload the requested files for analysis to any file sharing hosting like Dropbox, Rapidshare, Filefactory, and send the links to my email support@multicharts.com

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Re: Data Feed keeps dropping

Postby mefTrader » 12 Oct 2011

that beta version consumes alot of Memory especially tsServer.exe .

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Henry MultiСharts
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Re: Data Feed keeps dropping

Postby Henry MultiСharts » 12 Oct 2011

Hello MefTrader.
Please describe your issue.
Do you receive a message that the process is running out of memory?
Has the tsserver.exe started to use more memory than it used in the previous version of MultiCharts?
Have you increased the amount of workspaces or charts in use?

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Re: Data Feed keeps dropping

Postby mefTrader » 12 Oct 2011

Yes I receive a message that the tsServer.exe is running out of memory

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Re: Data Feed keeps dropping

Postby mefTrader » 13 Oct 2011

Henry sent you an email about this?

Today the 13th I notice that the candles have stopped updating ... last candle was on the 12th at 20:00
Attachments
2Hourly_Missing_Candles.jpg
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Henry MultiСharts
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Re: Data Feed keeps dropping

Postby Henry MultiСharts » 13 Oct 2011

We have implemented an updater to fix IQfeed dropping data issue.
Please close Multicharts and all its windows.
Check that all MC processes are ended in Task manager:
MultiCharts.exe
MessageCenter.exe
QuoteManager.exe
tsServer.exe
PLEditor.exe
StudyServer.exe
TradingServer.exe
atCenterServer.exe
TPserver.exe
Fixserver.exe
Rename the attached file from .txt into .zip.
Unzip the archive. Then run the Updater.exe and click on Update.
Please let me know if this solution helped you or not.
Attachments
MC_IQ_SmallRec.zip
(857.42 KiB) Downloaded 44 times

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Re: Data Feed keeps dropping

Postby mefTrader » 10 Nov 2011

Henry we are still having issues with the Data Feed not staying up to date / the data changing after CTRL+R

We need for MC to try to help us here asap?

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Henry MultiСharts
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Re: Data Feed keeps dropping

Postby Henry MultiСharts » 10 Nov 2011

mefTrader wrote:Henry we are still having issues with the Data Feed not staying up to date / the data changing after CTRL+R

We need for MC to try to help us here asap?

Are you running MultiCharts 7.2 ?
In case you still have the issue - please describe it in details.

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Re: Data Feed keeps dropping

Postby mefTrader » 10 Nov 2011

Am Using 7.1 Beta 1 (Build 4695)

plus the patch you gave me to improve IQ Feed before.

Are you saying that version 7.2 has more improvements for IQ Feed?

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Re: Data Feed keeps dropping

Postby mefTrader » 10 Nov 2011

Help > Check for Updates - tellls me that I am using the latest version of Multicharts

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Henry MultiСharts
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Re: Data Feed keeps dropping

Postby Henry MultiСharts » 10 Nov 2011

Please download and install MultiCharts 7.2 from this link:
https://www.multicharts.com/trading-software-download/
This versions contains all the latest improvements of IQFeed data feed.
If the problem is still present in MC 7.2-please send us the logs and the screenshots of the issue.

Help > Check for Updates-does not inform about beta versions.
Please follow us on Twitter, Facebook, LinkedIn, and our Traders’ Blog to get the latest updates.


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