Problem importing .qmd file

Questions about MultiCharts and user contributed studies.
nemoz_z

Problem importing .qmd file

Postby nemoz_z » 12 Jan 2012

I'm using MC DT 7.4 beta 2 on 2 different computers, I'm using DDE data feed, and on one computer I had to refill, so I exported the file and pass it to the other computer, but importing the file quote manager crash every times, I tried to create another file, but the risult is the same, I tried to reinstall Multicharts, but nothing change. The strange thing is that i sent the .qmd file to a friend of mine who is using the same MC DT version on win7 and he could import it with no problem, while I can not import it in both my computer with win7.
Can someone help me?
Finally, I can not find on quotemanager the option of split or multiply a stock for a fixed factor.

regards and thanks

User avatar
Henry MultiСharts
Posts: 8503
Joined: 25 Aug 2011
Has thanked: 1213 times
Been thanked: 2731 times

Re: Problem importing .qmd file

Postby Henry MultiСharts » 12 Jan 2012

Do you receive any error message on crash?
(it can be Exception or Assert with description or Windows crash error form).

nemoz_z

Re: Problem importing .qmd file

Postby nemoz_z » 13 Jan 2012

here is the error:


<<EXCEPTION>>
Address:0x7576B9Bc (1970715068)
Code:0xE06D7363 (-529697949)
Continuable: 0x00000001 (1)
ErrocCode: 0xE06D7363 (-529697949)
ExceptionType: 0x00000001 (1)
Module: C:\Windows\syswow64\KERNELBASE.dll
Process: C:\Program Files (x86)\TS Support\MultiCharts Discretionary Trader\tsServer.exe
Thread ID: 0x00000FA0 (4000)
Time: 10.01.2012 - 18:26:40.806


regards and thanks

User avatar
Henry MultiСharts
Posts: 8503
Joined: 25 Aug 2011
Has thanked: 1213 times
Been thanked: 2731 times

Re: Problem importing .qmd file

Postby Henry MultiСharts » 13 Jan 2012

Please download and install the latest version of MCDT 7.4 release from this page.
If the issue is still present on the latest version-please let us know.

nemoz_z

Re: Problem importing .qmd file

Postby nemoz_z » 14 Jan 2012

New version installed, same error with small differences:

Address: 0x76E4B9BC ( 1994701244)
Thread ID: 0x00001238( 4664)

User avatar
Henry MultiСharts
Posts: 8503
Joined: 25 Aug 2011
Has thanked: 1213 times
Been thanked: 2731 times

Re: Problem importing .qmd file

Postby Henry MultiСharts » 17 Jan 2012

nemoz_z wrote:New version installed, same error with small differences:

Address: 0x76E4B9BC ( 1994701244)
Thread ID: 0x00001238( 4664)

Hello Nemoz_z.
We need additional information (logs and dumps) from your PC to investigate this issue.
You can follow the guides provided below in order to collect this information or come to our live chat Monday-Friday 6:30 am - 4 pm EST.
One of the operators will collect the data for further investigation.

Please reproduce the problem, when the dialogue window with EXCEPTION message will appear-please copy full EXCEPTION message into a txt file and create the process dump:
Download the file and place it to the root of any drive (for ex. drive C:)
http://dl.dropbox.com/u/27918922/Dumper.exe
Please start cmd.exe
input this line
C:\Dumper.exe tsServer.exe
(here you need to input the crashed process)
the dump will be created in this folder:
c:\users\’the user you are currently logged in’

Once the dump is created-please click Terminate.
Then collect the logs:
1)You can find log files here %USERPROFILE%\Local Settings\Application
Data\TS Support\MultiCharts\
You should paste this line in Start --> Run and in the window that will pop
up make a zip-folder.
alternatively:
2) please click on the Windows Start button-> Programs -> MultiCharts ->
make a right click on Logs-> then click on Properties.
Go to the Shortcut tab and click on "Open file location".
In the appeared window please compress to Zip folder called "Logs".

Please send the txt file, dumps and logs to my email (support@multicharts.com) for further investigation.


Return to “MultiCharts”