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Open Bug report MC-151

Pre-Alpha Multicharts Registration doesn't work

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Had to reinstal evrything due to motherboard failure and found that registration option in the Multicharts main menu -> Help -> Registration doesn't work. Registered using authorized green button in the status bar.

Steps to reproduce this issue

go to: Main Menu / Help / Registration, and try to register Multicharts.

Comments (5)
user-offline.png  MultiCharts Support (MultiCharts)
Feb 02, 2011 - 20:13

Please, come to our live chat and show us the issue.

user-offline.png  Black Wood (Id2)
Feb 10, 2011 - 04:50

NOTE: the issue applies to v.7 Pre-Alpha build 3943
Andrew, I wil not be able to demonstrate the issue in the chat room for two reasons:
1st - I have already registered the installed copy using link in the status bar instead.
2nd  - I've uninstalled Pre-Aplha, and re-installed MC v 6.1 release as well as MCDT for test-driving the new features.
Obviously v.6.1 doesn't exhibit this bahaviour, and MCDT doesn't have this feature all together.
If you want details, I will describe sequence of events/actions step by step again:
After my motherboard failed I had to reinstall everything from scratch including OS and Multicharts. Obviously after a clean installation the Multicharts worked in trial period but not-registered.
Next, I proceed with the registration like this:
1. select: Main Menu -> Help -> click Registration... NOTHING happend (registration window didn't show-up).
2. Next I tried the alternative method by clicking on the "Authorized" green label in the status bar. This time it poped-up the window where I entered my registration info and completed registration successfully.
P.S. Please don't ask me to reinstall the OS Windows and Multicharts again to demonstrate the issue in the chat room :)

user-offline.png  geizer (geizer)
Feb 10, 2011 - 05:05

PS. forgot to login and posted as guest...
I guess If I try to install v.7 Pre-Alpha build 3943 the issue can be reproduced, but there is no reason to go through it. The issue took me 1 minute to solve, I 'am no longer affected. If you think it requires attention you may as well try to reproduce yourself using the steps I described. I give you the details, you deal with the information at your discretion.

user-offline.png  geizer (geizer)
Feb 10, 2011 - 05:27

Yeah, I should add that I have a new shiny motherboard now :)
All partitions on the HDD were wiped out and recreated. (In case you try to reproduce my issue exactly). You might as well have to burn the motherboard :) Old Asus motherboard went to recycling bin, and Gigabyte rules with 2oz copper PCB layers which I hope will sustain much more severe short curcuit applied accross the fan connector :) :)
Disclaimer: By attempting to reproduce the issue described you agree to take the full responsibility for burned motherboards, loss of productivity, and whatever else may hapen.

user-offline.png  MultiCharts Support (MultiCharts)
Feb 14, 2011 - 20:43

Thank you, Geizer, for so many details. :-)
I have read that in our new MC DT version you don't have such problem. The thing is that MC DT is the same as coming MC 7 and you if you don't have such problem in DT, it means that the problem has been already fixed also for MC 7.

Issue basics
  • Type of issue
    Bug report
  • Category
  • Targeted for
    MultiCharts 7.0 (RELEASED)
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