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Open Bug report MC-17

AT lost connection DATA FEED PATSystems (MF GLOBAL broker)

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Description

If I use patsystems as data feed during the night (Italian time)
I lose the data, "Because the reconnection is not automatic, and
all morning I have to retrieve the feed from another data vendor (eSignal) and import it into quotemanager.
Please can you check if automatic reconnection per Patsystems's API work?
Thanks a lot.

Steps to reproduce this issue

wait

Comments (3)
#0
user-offline.png  Anastassia (Anastassia)
Oct 15, 2010 - 08:34

Hi Trader79,
Reconnection has to work.
When the issue happens next time, please attach logs from that session. Logs are located at Start -> Programs -> MultiCharts -> Logs. Zip it and attach zipped file to this issue.
Also, let me know your Operating System.
Thank you in advance

#0
user-offline.png  trader79 (trader79)
Oct 18, 2010 - 00:55

Hello,
i have add an screen of problem in this morning, and the Logs.zip file,
in this pc only copper i have on PATSYSTEMS data feed, in other pc i have all simbols in pats.
Thanks

#0
user-offline.png  Stan_MultiCharts (Stan_MultiCharts)
May 12, 2011 - 05:31

The issue was caused by a long response time from the Patsystems API, the response took longer than the default timeout setting in MultiCharts. The timeout setting was increased for times when Patsystems takes a long time to response. Problem fixed.

History
Issue basics
  • Type of issue
    Bug report
  • Category
    Stability
  • Targeted for
    MultiCharts 7.0 (RELEASED)
  • Status
    Released
  • Priority
    Not determined
User pain
  • Type of bug
    Not triaged
  • Likelihood
    Not triaged
  • Effect
    Not triaged
Affected by this issue (3)
People involved
Times and dates
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  • Last updated
Issue details
  • Reproducability
    Not determined
  • Severity
    Critical
Attachments (3)
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Duplicate issues (0)
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