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Closed Bug report MC-1781

MC DOM stay offline after TWS has restarted

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icon_info.png This issue has been closed with status "Released" and resolution "Not determined".
Description

MC DOM stay offline after TWS has restarted.
It is possible to get them back online by Create a New DOM Window. Then the window DOM that was offline becomes online again.

Steps to reproduce this issue

Restart TWS (I use IB Gateway)

Comments (5)
#0
user-offline.png  Alex MultiCharts (Alex MultiCharts)
Oct 28, 2014 - 12:53

If the issue still persists, please come to our live chat during working hours (6:30 am - 2:45 pm EST) to let our operators connect to your computer remotely and help you: http://messenger.providesupport.com/messenger/tssupport.html

#0
user-offline.png  Alex MultiCharts (Alex MultiCharts)
Oct 31, 2014 - 06:04

Please go to QuoteManager  Tools  Data Sources  IB  Settings  Is the 'Launch Trader Workstation at start' box checked or not?

#0
user-offline.png  nic72 (nic72)
Oct 31, 2014 - 06:48

"Trader Workstation Launch at startup" box is not checked. 

#0
user-offline.png  nic72 (nic72)
Oct 31, 2014 - 06:49

Trader Workstation Launch at startup" box is not checked.

#0
user-offline.png  Alex MultiCharts (Alex MultiCharts)
Nov 05, 2014 - 08:45

If the issue still persists, please come to our live chat during working hours (6:30 am - 2:45 pm EST) to let our engineers connect to your computer remotely and study the case: http://messenger.providesupport.com/messenger/tssupport.html

History
Issue basics
  • Type of issue
    Bug report
  • Category
    Stability
  • Targeted for
    MultiCharts 9.1 (RELEASED)
  • Status
    Released
  • Priority
    Not determined
User pain
  • Type of bug
    Not triaged
  • Likelihood
    Not triaged
  • Effect
    Not triaged
Affected by this issue (2)
People involved
Times and dates
  • Posted at
  • Last updated
Issue details
  • Reproducability
    Not determined
  • Severity
    Normal
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Duplicate issues (0)
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