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Closed Bug report MC-1887

Issues orders execution Multicharts.net AMP-CQG

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icon_info.png This issue has been closed with status "Released" and resolution "Not determined".
Description

Good morning, I have had a great issue about order execution with the platform Multicharts-AMP CQG.(Images attached)
When I put a bracket order with one contract, the profit and stop are rejected as I had put 2 contracts, let me an open position with no protection.
The platform settings always is the same (1 contract), three times have happened this issue in different computers ( Thursday 04-06-2015, Tuesday 02-06-2015 and Tuesday 28-04-2015).
I would like to know a solution or information about the issue.
Thank you.
Best regards.

Steps to reproduce this issue

When I put a bracket order with one contract, the profit and stop are rejected as I had put 2 contracts, let me an open position with no protection. 
The platform settings always is the same (1 contract), three times have happened this issue in different computers ( Thursday 04-06-2015, Tuesday 02-06-2015 and Tuesday 28-04-2015).
I would like to know a solution or information about the issue.
Thank you.
Best regards.

Comments (1)
#0
user-offline.png  Alex MultiCharts (Alex MultiCharts)
Feb 11, 2016 - 11:14

As we can see the issue appeared due to desynchronization of ATM position and broker position. In order to resolve the issue you need to change the timer that synchronizes the positions.
1 Close MultiCharts -> make sure that no processes with MultiCharts description ( http://www.multicharts.com/trading-software/index.php/MultiCharts_Processes ) remained in Task Manager, Processes or Details tab.
2 Go to Windows Start menu and type regedit.exe
3 Go to the following path for MultiCharts .NET SE 64-bit: HKEY_CURRENT_USER\Software\TS Support\MultiCharts .NET64 Special Edition\TraderServer
4 Double click on SyncMPTimeout key and select Decimal.
5 Change the value from 5000 to 100.
6 Run MultiCharts.

History
Issue basics
  • Type of issue
    Bug report
  • Category
    Performance
  • Targeted for
    MultiCharts 10.0 (RELEASED)
  • Status
    Released
  • Priority
    Not determined
User pain
  • Type of bug
    Not triaged
  • Likelihood
    Not triaged
  • Effect
    Not triaged
Affected by this issue (2)
People involved
Times and dates
  • Posted at
  • Last updated
Issue details
  • Reproducability
    Not determined
  • Severity
    Critical
Attachments (4)
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Duplicate issues (0)
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