From TS to MC Futures Symbol - Missing Days of Data Consistently - [CLOSED] MC-2043

#0

MultiCharts Support (MultiCharts)

MultiCharts Support
Last seen online at Apr 25, 2024 - 11:12
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May 04, 2016 - 11:35

This issue's status has been changed to 'Under Review'.

#0

MultiCharts Support (MultiCharts)

MultiCharts Support
Last seen online at Apr 25, 2024 - 11:12
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May 04, 2016 - 11:41

Hi,
Please try to perform the same actions in TS. What will happen in TS?

#0

Michael (Id2)

Michael
Last seen online at Apr 25, 2024 - 17:15
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May 04, 2016 - 16:31

Hi,
When I pull up the chart in TS all the data is complete, nothing is missing. That's how I found out there was missing data coming to MC as I cross referenced.

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#1

MultiCharts Support (MultiCharts)

MultiCharts Support
Last seen online at Apr 25, 2024 - 11:12
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Apr 10, 2017 - 11:27

Please reload the problem charts in TS first. Then reload the chart in MC by pressing CTRL+R on the chart. If the data is backfilling slow or not backfilling at all then check that TS download scheduler (TS->View tab->Launch Download Scheduler) has not queued up MC data requests. If it has then make a right click on the request->Schedule ASAP.

MC is requesting data from TS cache. And in case there is an issue with TS cache, then data in MC might be corrupted. If everything is ok with TS data and you still have issues with MC chart even after reload, then you can try and remove TS cache files.

Close both MC (close MultiCharts -> make sure that no processes with MultiCharts description ( http://www.multicharts.com/trading-software/index.php/MultiCharts_Processes ) remained in Task Manager, Processes or Details tab) and TS.
Rename or delete TS Cache folders, located here by default: C:\Program Files (x86)\TradeStation 9.1\Program. There are 2 folders: Cache and TSCache, need to rename/remove both.
Then run MC and reload the problem chart by pressing CTRL+R on the chart.

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Please reload the problem charts in TS first. Then reload the chart in MC by pressing CTRL+R on the chart. If the data is backfilling slow or not backfilling at all then check that TS download scheduler (TS->View tab->Launch Download Scheduler) has not queued up MC data requests. If it has then make a right click on the request->Schedule ASAP.

MC is requesting data from TS cache. And in case there is an issue with TS cache, then data in MC might be corrupted. 
If everything is ok with TS data and you still have issues with MC chart even after reload, then you can try and remove TS cache files.

# Close both MC (close MultiCharts -> make sure that no processes with MultiCharts description ( http://www.multicharts.com/trading-software/index.php/MultiCharts_Processes ) remained in Task Manager, Processes or Details tab) and TS.
# Rename or delete TS Cache folders, located here by default: C:\Program Files (x86)\TradeStation 9.1\Program. There are 2 folders: Cache and TSCache, need to rename/remove both.
# Then run MC and reload the problem chart by pressing CTRL+R on the chart.

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'''MultiCharts Support wrote:'''
>Please reload the problem charts in TS first. Then reload the chart in MC
> by pressing CTRL+R on the chart. If the data is backfilling slow or not
> backfilling at all then check that TS download scheduler (TS->View
> tab->Launch Download Scheduler) has not queued up MC data requests. If it
> has then make a right click on the request->Schedule ASAP.
> 
> MC is requesting data from TS cache. And in case there is an issue with TS
> cache, then data in MC might be corrupted. 
> If everything is ok with TS data and you still have issues with MC chart
> even after reload, then you can try and remove TS cache files.
> 
> # Close both MC (close MultiCharts -> make sure that no processes with
> MultiCharts description (
> http://www.multicharts.com/trading-software/index.php/MultiCharts_Processes
> ) remained in Task Manager, Processes or Details tab) and TS.
> # Rename or delete TS Cache folders, located here by default: C:\Program
> Files (x86)\TradeStation 9.1\Program. There are 2 folders: Cache and
> TSCache, need to rename/remove both.
> # Then run MC and reload the problem chart by pressing CTRL+R on the chart.
>

To auto-link to an existing issue, write "issue", "bug", "ticket" or the issue type (like "bug report" or "enhancement") followed by the issue number (ex: "ticket #3" or "bug report MYPROJ-1"). Enclose sourcecode samples between two "~~~~" lines.
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