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Open Bug report MC-2448

120 Test - cannot kill Power Language Editor from memory - restart required

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Description

while using it w/ 15 Minutes charts w/ data taken from Tradestation 9.5, closing Multicharts gracefully, closing the Editor ok - nonetheless Editor stays in memory.
check the pic

Steps to reproduce this issue

while using it w/ 15 Minutes charts w/ data taken from Tradestation 9.5, closing Multicharts gracefully, closing the Editor ok - nonetheless Editor stays in memory.
check the pic

Comments (2)
#1
user-offline.png  andb (andb)
May 29, 2018 - 00:29
A file was uploaded. Capture.JPGicon_open_new.png
#2
user-offline.png  MultiCharts Support (MultiCharts)
Jun 01, 2018 - 07:46
Hi andb,
Are you able to replicate this behavior on a constant basis? Does it happen on the other PCs as well?
Please make sure that your anti-virus is properly configured and it does not to interfere with MultiCharts operation or disabled.
If any of the MultiCharts processes are not finishing after all platform windows were closed – please send us the logs and dumps for analysis.
Go to Windows Start menu->All programs->MultiCharts64->Feedback.
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Attach minidump for crash analysis;
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
As for the inability to end the process in the task manager – I’m afraid this is not something that is related to MultiCharts.
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