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== First installation ==# Download the installer<br>[https://www.multicharts.com/downloadget-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/downloadget-started/ '''MultiCharts .NET''']# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter.# '''Run the downloaded installer'''.# '''Wait for the installation to finish'''.<br> == Upgrade ==# Download the installer<br>[https://www.multicharts.com/get-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/get-started/ '''MultiCharts .NET''']
# '''Close all MultiCharts components''' and make sure there are no [[MultiCharts_Processes|MultiCharts processes]] left in Task Manager -> Details tab -> Description column
# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter.
# [[Backup_Application|'''Do a backup''']] to keep your data safe
# '''Run the downloaded installer'''.<br><div style="background-color: #E3FBE5;">There’s no need to uninstall the version you currently have, the newer one will overwrite it keeping all your user data and settings as is.</div>
# '''Wait for the installation to finish'''.<br>Depending on the amount and complexity of userdatauser data, the installation might take some time. Do not interrupt it to avoid installation errors. == Troubleshooting == === The downloaded installer is “Unconfirmed” === Your browser blocked the download. You need to allow your browser to keep it:# Go to your '''browser''' (Edge, Chrome, Firefox, etc.)# Click the '''three dots''' in the top right corner of the browser window to open options# Click '''Downloads''', the Downloads window will open up# Find the MultiCharts file. There should be “'''Keep'''”. Click it to allow the download. === The installer doesn't start ===If you double-click the downloaded installer, but nothing happens, right-click it → Properties → General tab.<br>Check the '''Unblock''' box to avoid your system blocking the installer. === Windows protected your PC ===If this blue window pops up when you run the installer, click '''More info'''. The '''Run anyway''' button will appear. Click it to continue. === 0x800c000e - Error downloading … A security problem occurred. ===MultiCharts requires .NET Framework 3.5, 4.0 and 4.6.1 for correct operation. If they cannot be installed automatically, you’ll get the above message.<br> In that case, you’ll need to install/enable them manually:'''Windows Start → Settings → Apps → Programs and Features → Turn windows features on or off → check .NET Framework 3.5 and 4.6.1 (or newer)''' <br>If you're running MultiCharts on a server: '''Server Manager → Manage → Add Roles and Features → in Installation Type tab select "Role-based or feature-based installation" → Features → check .NET Framework 3.5 and 4.6.1 (or newer)'''
[[Category:FAQ]]