283
edits
Changes
Jump to navigation
Jump to search
== First installation ==# Download the installer<br>[https://www.multicharts.com/downloadget-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/downloadget-started/ '''MultiCharts .NET''']# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter.# '''Run the downloaded installer'''.# '''Wait for the installation to finish'''.<br> == Upgrade ==# Download the installer<br>[https://www.multicharts.com/get-started/ '''MultiCharts''']<br>[https://www.multicharts.com/net/get-started/ '''MultiCharts .NET''']
# '''Close all MultiCharts components''' and make sure there are no [[MultiCharts_Processes|MultiCharts processes]] left in Task Manager -> Details tab -> Description column
# Temporarily disable your '''antivirus/firewall''' software or whitelist [[MultiCharts_Processes|MultiCharts processes]]. We recommend the latter.
== Troubleshooting ==
=== The downloaded installer is “Unconfirmed” ===
Your browser blocked the download. You need to allow your browser to keep it:
# Go to your '''browser''' (Edge, Chrome, Firefox, etc.)
# Click the '''three dots''' in the top right corner of the browser window to open options
# Click '''Downloads''', the Downloads window will open up
# Find the MultiCharts file. There should be “'''Keep'''”. Click it to allow the download.
=== The installer doesn't start ===
If you double-click the downloaded installer, but nothing happens, right-click it → Properties → General tab.<br>
Check the '''Unblock''' box to avoid your system blocking the installer.
=== Windows protected your PC ===
If this blue window pops up when you run the installer, click '''More info'''. The '''Run anyway''' button will appear. Click it to continue.
=== 0x800c000e - Error downloading … A security problem occurred. ===
MultiCharts requires .NET Framework 3.5, 4.0 and 4.6.1 for correct operation. If they cannot be installed automatically, you’ll get the above message.<br> In that case, you’ll need to install/enable them manually:
'''Windows Start > → Settings > → Apps > → Programs and Features > → Turn windows features on or off → check .NET Framework 3.5 and 4.6.1 (or newer)''' <br> If you're running MultiCharts on a server: '''Server Manager → Manage → Add Roles and Features → in Installation Type tab select "Role-based or feature-based installation" → Features → check .NET Framework 3.5 and 4.6.1 (or newer)'''
[[Category:FAQ]]
