768
edits
Changes
Jump to navigation
Jump to search
no edit summary
The error might appear after Windows upgrades/updates. To resolve it, please follow these steps:<br>
# Close all MultiCharts components and make sure there are no MC processes left in Task Manager -> Details tab -> Description column.Restart your PC
# Go to the '''Windows Start''' menu -> '''Settings''' (gear icon) -> '''Apps'''
# Select MultiCharts -> click Uninstall -> in the Setup Wizard click Next -> '''Repair'''
# Close all MultiCharts products and make sure all [[MultiCharts Processes]] are finished in Windows Task Manager.
# Uninstall MultiCharts from your computer:
#* Windows Go to the '''Windows Start'''#* Open '''Control Panel''menu -> '#* Select ''Settings'Uninstall a program''(gear icon) -> '#* Find '''MultiChartsApps'''#* Select '''MultiCharts -> click Uninstall'''#* Click '''-> in the Setup Wizard click Next'''#* Click -> '''Remove'''#* Do '''NOT''' check the box "Remove MultiCharts user data from computer"box, leave it clear.
#* Click '''Remove'''
#* After the uninstall processes is completed click the '''Finish''' button.
# Install MultiCharts again, using a different, '''short''' directory:
#* If you don't have the installer saved on your local drive, please [https://www.multicharts.com/download/ download the latest release or beta version]
#* Click Launch the installer and click '''Install'''#* Click In the Setup Wizard click '''Next''' #* Check the box "I accept the terms in the License Agreement"#* Click box and click '''Next''' #* Click '''Next''' in the What's new window #* Click In the Destination Folder window click '''Change'''
#* Change the folder name to '''C:\MC''' or '''C:\MC64''' and click '''OK'''
#* Click '''Next'''
