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PleaseEither '''MC Dumper''', go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download or '''Debug Diagnostic Tool''' can be used. MC Dumper collects not only the dumps, but also MultiCharts Log files.
After you have downloaded DebugDiag.msi ==How to Collect Logs and installed on your computer, please go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag Dumps Using MC Dumper==
On first start of the application you will see the active "Select Rule Type" dialogue. Cancel itMC Dumper can be downloaded following [https://drive. Now you should go to "Processes" tabgoogle. Under com/file/d/1iTe19ns8RLZ5MrTw52LI3TAeHoDQ8T4c/view?usp=sharing this tab you should find the reqired process, right click on it -> create Mini Userdump Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System)link].
There you will be able to find 2 files for each of processes you have previously created dumps. PleaseAfter downloading it, copy them to your Desktop, because you wonit't be able to zip them in that folder. Zip the files on your Desktop and send it s necessary to us.follow these steps:
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Dump files contain information necessary for investigating crash and "platform freezing" issues. If MultiCharts processes are still running in the Task Manager after the crash, you can collect dump files yourself.
# Open the .zip file.
# Copy the folder from the archive to your hard disk.
# Run MCDumperGui.exe
# Select which MultiCharts version you are having issue with — it should be exactly the same version causing the problem.
# Click Make Dumps button.
# When the folder with the .zip archive opens up, this will indicate the process is finishing.
# Attach the file to an e-mail with a detailed issue description to support@multicharts.com
==How to collect Dumps using Debug Diagnostic Tool==
# Go to [https://www.microsoft.com/en-us/download/details.aspx?id=58210 Microsoft Download Center] and download Debug Diagnostic Tool.
# After you have downloaded DebugDiag.msi and installed it on your computer, go to Windows Start menu -> Debug Diagnostics Tool -> Debug Diag.
# At the start of the application you will see the active "Select Rule Type" dialogue. Cancel it.
# Go to "Processes" tab.
# Under this tab you should find the required process, right click on it -> create Mini Userdump.
# Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System).
# There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to [http://www.multicharts.com/support/| MultiCharts Support].
<div style="background-color: #E3FBE5;">Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag.
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[[Category:FAQHelp]]