Difference between revisions of "How to Collect Dumps"
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| − | If MultiCharts processes are still running in the Task Manager after the crash, you can collect dump files yourself | + | Dump files contain information necessary for investigation of crash and "platform freezing" issues. If MultiCharts processes are still running in the Task Manager after the crash, you can collect dump files yourself. |
| − | + | # Go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool. | |
| − | + | # After you have downloaded DebugDiag.msi and installed on your computer, go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag | |
| − | After you have downloaded DebugDiag.msi and installed on your computer, | + | # On first start of the application you will see the active "Select Rule Type" dialogue. Cancel it. |
| − | + | # Go to "Processes" tab. | |
| − | On first start of the application you will see the active "Select Rule Type" dialogue. Cancel it. | + | # Under this tab you should find the reqired process, right click on it -> create Mini Userdump |
| − | + | # Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System). | |
| − | + | # There you should find 2 files for each of processes you have previously created dumps. Please, copy them to your Desktop, because you won't be able to zip them in that folder. Zip the files on your Desktop and send it to [http://www.multicharts.com/support/contact/| MultiCharts Support]. | |
| − | |||
| − | Under this tab you should find the reqired process, right click on it -> create Mini Userdump | ||
| − | |||
| − | Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System). | ||
| − | |||
| − | There you | ||
| − | Please, copy them to your Desktop, because you won't be able to zip them in that folder. Zip the files on your Desktop and send it to | ||
Revision as of 13:44, 25 May 2012
Dump files contain information necessary for investigation of crash and "platform freezing" issues. If MultiCharts processes are still running in the Task Manager after the crash, you can collect dump files yourself.
- Go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool.
- After you have downloaded DebugDiag.msi and installed on your computer, go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag
- On first start of the application you will see the active "Select Rule Type" dialogue. Cancel it.
- Go to "Processes" tab.
- Under this tab you should find the reqired process, right click on it -> create Mini Userdump
- Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System).
- There you should find 2 files for each of processes you have previously created dumps. Please, copy them to your Desktop, because you won't be able to zip them in that folder. Zip the files on your Desktop and send it to MultiCharts Support.
Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag.
