How to Collect Dumps when MultiCharts is not responding: Difference between revisions
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How to Collect Dumps when MultiCharts is not responding (view source)
Revision as of 17:03, 29 April 2021
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(Created page with "'''For Windows Vista/Windows 7/ Windows XP''' #Click Windows '''Start''' button #Click '''All Programs''' #Select the folder with your MultiCharts version:<br>For 32-bit regul...") |
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'''For Windows Vista/Windows 7/ Windows XP''' | '''For Windows Vista/Windows 7/ Windows XP''' | ||
#Click Windows '''Start''' button | #Click Windows '''Start''' button | ||
#Select the folder with your MultiCharts version:<br>For 32-bit regular MultiCharts open '''MultiCharts''' folder<br>For 64-bit regular MultiCharts open '''MultiCharts64''' folder<br>For 32-bit MultiCharts.Net open '''MultiCharts.Net''' folder<br>For 64-bit MultiCharts.Net open '''MultiCharts.Net64''' folder<br> | #Select the folder with your MultiCharts version:<br>For 32-bit regular MultiCharts open '''MultiCharts''' folder<br>For 64-bit regular MultiCharts open '''MultiCharts64''' folder<br>For 32-bit MultiCharts.Net open '''MultiCharts.Net''' folder<br>For 64-bit MultiCharts.Net open '''MultiCharts.Net64''' folder<br> | ||
# Click '''LogsCollector''' | # Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] | ||
#Describe what you were doing when the error occurred | #Describe what you were doing when the error occurred | ||
#Click '''OK''' | #Click '''OK''' | ||
#Click '''Save''' | #Click '''Save''' | ||
#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | #Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | ||
<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject.</div> | <div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject.</div> | ||
'''For Windows 8/Windows 10''' | '''For Windows 8/Windows 10''' | ||
#For 32-bit MultiCharts open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts<br>For 64-bit MultiCharts open the following folder by typing: C:\Program Files\TS Support\MultiCharts64<br>For 32-bit MultiCharts.Net open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts.NET<br>For 64-bit MultiCharts.Net open the following folder by typing: C:\Program Files\TS Support\MultiCharts.NET64 | #For 32-bit MultiCharts open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts<br>For 64-bit MultiCharts open the following folder by typing: C:\Program Files\TS Support\MultiCharts64<br>For 32-bit MultiCharts.Net open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts.NET<br>For 64-bit MultiCharts.Net open the following folder by typing: C:\Program Files\TS Support\MultiCharts.NET64 | ||
#Click '''LogsCollector''' | #Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] | ||
#Describe what you were doing when the error occurred | #Describe what you were doing when the error occurred | ||
#Click '''OK''' | #Click '''OK''' | ||
#Click '''Save''' | #Click '''Save''' | ||
#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | #Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | ||
<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject.</div> | <div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject.</div> | ||
[[Category:FAQ]] | [[Category:FAQ]] |