Difference between revisions of "How to Collect Dumps when MultiCharts is not responding"
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(Created page with "'''For Windows Vista/Windows 7/ Windows XP''' #Click Windows '''Start''' button #Click '''All Programs''' #Select the folder with your MultiCharts version:<br>For 32-bit regul...") |
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'''For Windows Vista/Windows 7/ Windows XP''' | '''For Windows Vista/Windows 7/ Windows XP''' | ||
#Click Windows '''Start''' button | #Click Windows '''Start''' button | ||
− | |||
#Select the folder with your MultiCharts version:<br>For 32-bit regular MultiCharts open '''MultiCharts''' folder<br>For 64-bit regular MultiCharts open '''MultiCharts64''' folder<br>For 32-bit MultiCharts.Net open '''MultiCharts.Net''' folder<br>For 64-bit MultiCharts.Net open '''MultiCharts.Net64''' folder<br> | #Select the folder with your MultiCharts version:<br>For 32-bit regular MultiCharts open '''MultiCharts''' folder<br>For 64-bit regular MultiCharts open '''MultiCharts64''' folder<br>For 32-bit MultiCharts.Net open '''MultiCharts.Net''' folder<br>For 64-bit MultiCharts.Net open '''MultiCharts.Net64''' folder<br> | ||
− | # Click '''LogsCollector''' | + | # Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] |
#Describe what you were doing when the error occurred | #Describe what you were doing when the error occurred | ||
#Click '''OK''' | #Click '''OK''' | ||
#Click '''Save''' | #Click '''Save''' | ||
#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | #Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | ||
− | <div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject.</div> | + | <div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject.</div> |
'''For Windows 8/Windows 10''' | '''For Windows 8/Windows 10''' | ||
#For 32-bit MultiCharts open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts<br>For 64-bit MultiCharts open the following folder by typing: C:\Program Files\TS Support\MultiCharts64<br>For 32-bit MultiCharts.Net open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts.NET<br>For 64-bit MultiCharts.Net open the following folder by typing: C:\Program Files\TS Support\MultiCharts.NET64 | #For 32-bit MultiCharts open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts<br>For 64-bit MultiCharts open the following folder by typing: C:\Program Files\TS Support\MultiCharts64<br>For 32-bit MultiCharts.Net open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts.NET<br>For 64-bit MultiCharts.Net open the following folder by typing: C:\Program Files\TS Support\MultiCharts.NET64 | ||
− | #Click '''LogsCollector''' | + | #Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] |
#Describe what you were doing when the error occurred | #Describe what you were doing when the error occurred | ||
#Click '''OK''' | #Click '''OK''' | ||
#Click '''Save''' | #Click '''Save''' | ||
#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | #Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server | ||
− | <div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject.</div> | + | <div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject.</div> |
[[Category:FAQ]] | [[Category:FAQ]] |
Latest revision as of 17:03, 29 April 2021
For Windows Vista/Windows 7/ Windows XP
- Click Windows Start button
- Select the folder with your MultiCharts version:
For 32-bit regular MultiCharts open MultiCharts folder
For 64-bit regular MultiCharts open MultiCharts64 folder
For 32-bit MultiCharts.Net open MultiCharts.Net folder
For 64-bit MultiCharts.Net open MultiCharts.Net64 folder - Click LogsCollector or Feedback. See the detailed instruction on how to use them here: MultiCharts Logs
- Describe what you were doing when the error occurred
- Click OK
- Click Save
- Type your name and your email address and click OK to upload the files to MultiCharts FTP Server
Note: Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject.
For Windows 8/Windows 10
- For 32-bit MultiCharts open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts
For 64-bit MultiCharts open the following folder by typing: C:\Program Files\TS Support\MultiCharts64
For 32-bit MultiCharts.Net open the following folder by typing: C:\Program Files (x86)\TS Support\MultiCharts.NET
For 64-bit MultiCharts.Net open the following folder by typing: C:\Program Files\TS Support\MultiCharts.NET64 - Click LogsCollector or Feedback. See the detailed instruction on how to use them here: MultiCharts Logs
- Describe what you were doing when the error occurred
- Click OK
- Click Save
- Type your name and your email address and click OK to upload the files to MultiCharts FTP Server
Note: Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject.