Difference between revisions of "How to Install an Updater"

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(Created page with "In some particular sitations MultiCharts support team can send a link to download un updater file. Such archive file may contain a hot fix for an existing issue, extended logg...")
 
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In some particular sitations MultiCharts support team can send a link to download un updater file. Such archive file may contain a hot fix for an existing issue, extended logging modules and so on. Here is the instruction of how to unpack and istall the file:
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In some particular situations, the MultiCharts support team can send a link to download an updater file. Such an archive file may contain a hot fix for an existing issue, extended logging modules, etc. Here are the instructions on how to unpack and install the file:
 
# Please close MultiCharts and all its applications (QuoteManager, PowerLanguage Editor, Portfolio Backtester and 3D Optimization Charts).
 
# Please close MultiCharts and all its applications (QuoteManager, PowerLanguage Editor, Portfolio Backtester and 3D Optimization Charts).
# Run Windows Task Manager (rigth-click on windows clock -> run Task Manager) and make sure that all [[MultiCharts Processes]] are ended. If a process of MultiCharts is still there after 20 seconds, end it manually.
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# Run Windows Task Manager (rigth-click on the windows clock -> run Task Manager) and make sure that all [[MultiCharts Processes]] are finished. If a MultiCharts process is still there after 20 seconds, end it manually.
 
# Unzip the archive. Then run the Updater.exe and click on the “Update” button.
 
# Unzip the archive. Then run the Updater.exe and click on the “Update” button.
# Scroll up log of the updater to make sure there are no errors. If there is is an error, contact MultiCharts support team.
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# Scroll up in the updater log to make sure there are no errors. If there is an error, contact the MultiCharts support team.
# Close the updater. An issue should be fixed or additional functional should be enabled. MultiCharts can be launched.  
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# Close the updater. An issue should be fixed or additional functional should be enabled; MultiCharts can be launched.  
  
 
[[Category:FAQ]]
 
[[Category:FAQ]]

Revision as of 12:34, 20 May 2014

In some particular situations, the MultiCharts support team can send a link to download an updater file. Such an archive file may contain a hot fix for an existing issue, extended logging modules, etc. Here are the instructions on how to unpack and install the file:

  1. Please close MultiCharts and all its applications (QuoteManager, PowerLanguage Editor, Portfolio Backtester and 3D Optimization Charts).
  2. Run Windows Task Manager (rigth-click on the windows clock -> run Task Manager) and make sure that all MultiCharts Processes are finished. If a MultiCharts process is still there after 20 seconds, end it manually.
  3. Unzip the archive. Then run the Updater.exe and click on the “Update” button.
  4. Scroll up in the updater log to make sure there are no errors. If there is an error, contact the MultiCharts support team.
  5. Close the updater. An issue should be fixed or additional functional should be enabled; MultiCharts can be launched.