Difference between revisions of "How to solve digital rights management system connection problem"

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(Created page with "If you see the following message, it means that MultiCharts cannot connect to the authorization server: ''"There is no connection to the digital rights management system. No ...")
 
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# Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here -  [[How to Configure a Proxy Connection]]).<br>
 
# Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here -  [[How to Configure a Proxy Connection]]).<br>
# Anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to '''mcauth.com''', '''mcauth1.com''', '''mcauth2.com''' servers and Port # 80 is open. You can try to open '''www.mcauth.com''' page in your browser and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to DRM system.
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# Anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Port # 80 is open. You can try to open '''www.mcauth.com''' page in your browser and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to DRM system.
  
 
If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support]
 
If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support]

Revision as of 11:45, 18 January 2013

If you see the following message, it means that MultiCharts cannot connect to the authorization server:

"There is no connection to the digital rights management system. No real-time data will be available."

There are 2 possible reasons of the issue:

  1. Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here - How to Configure a Proxy Connection).
  2. Anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to https://mcauth.com/, https://mcauth1.com/, https://mcauth2.com/ servers and Port # 80 is open. You can try to open www.mcauth.com page in your browser and if you can see a picture of a plant and “We’ll Have More Soon” text, you should be able to connect to DRM system.

If the problem persists, please contact MultiCharts Support