Difference between revisions of "How to solve digital rights management system connection problem"
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| − | If you see the following message | + | If you see the following message it means that MultiCharts cannot connect to the authorization server: |
''"There is no connection to the digital rights management system. No real-time data will be available."'' | ''"There is no connection to the digital rights management system. No real-time data will be available."'' | ||
| − | There are 2 possible reasons | + | There are 2 possible reasons for this: |
# Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here - [[How to Configure a Proxy Connection]]).<br> | # Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here - [[How to Configure a Proxy Connection]]).<br> | ||
| − | # | + | # An anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your browser and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system. |
If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support] | If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support] | ||
Revision as of 15:42, 6 June 2014
If you see the following message it means that MultiCharts cannot connect to the authorization server:
"There is no connection to the digital rights management system. No real-time data will be available."
There are 2 possible reasons for this:
- Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here - How to Configure a Proxy Connection).
- An anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to https://mcauth.com/, https://mcauth1.com/, https://mcauth2.com/ servers and Ports # 443 and # 80 should be open. You can try to open www.mcauth.com page in your browser and if you can see a picture of a plant and “We’ll Have More Soon” text, you should be able to connect to the DRM system.
If the problem persists, please contact MultiCharts Support
