How to solve digital rights management system connection problem
Revision as of 10:18, 24 July 2015 by Henry Multicharts (talk | contribs)
If you see the following message it means that MultiCharts cannot connect to the authorization server:
"There is no connection to the digital rights management system. No real-time data will be available."
There are 2 possible reasons for this:
- Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here - How to Configure a Proxy Connection).
- An anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to https://mcauth.com/, https://mcauth1.com/, https://mcauth2.com/ servers and Ports # 443 and # 80 should be open. You can try to open www.mcauth.com page in your browser and if you can see a picture of a plant and “We’ll Have More Soon” text, you should be able to connect to the DRM system.
- Try to authorize your MultiCharts: double click on the authorization icon, confirm the Registration Name and Code you are using are correct, then click OK.
If the problem persists, please contact MultiCharts Support