Changes

MultiCharts log files can be used by the MultiCharts Technical Support team to explain unexpected behavior in the software/its functions or when a situation is not clear and further analysis is needed. Logs , together with screenshots, videos, workspaces, exported scripts and exported symbols can be reviewed when investigating reported issues.

By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again some of the log files from the previous session are might be erased and new files are will be written in the same location.<div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs and Order and Position Tracker logs are completely different files are and located in different folders. Order and Position Tracker data is stored in binary files and it is not erased on every restart of MultiCharts. Each tab in the order Order and Position Tracker window is limited to show 10 000 lines. </div> ==How to Send Log Files Using Feedback Application==In '''MultiCharts 10.0''' and higher versions#Go to '''Help''' in the main menu#Select '''Feedback'''#In the opened window check the boxes, according to the information that should be sent (move your cursor to "i" sign to find the description of what will be sent if the checkbox is enabled)#Make sure that you have "Upload collected data to Help Desk" box checked, so that we could receive the files#Describe what you were doing when the error occurred, steps how to reproduce the issue or any information that might be helpful#Type your email address and your name in the corresponding fields (they are required) and click '''Send''' button to upload the files to MultiCharts FTP Server Once all the files are successfully sent, a window with '''"Uploading collected data complete"''' message will appear. <div style="background-color: #E3FBE5;">'''Note''': If Feedback application cannot be accessed from MultiCharts, it is possible to open it from '''Windows Start menu''' or from the folder, where MultiCharts was installed, by default it is:*MultiCharts 32-bit version: C:\Program Files (x86)\TS Support\MultiCharts\FeedBack.exe*MultiCharts 64-bit version: C:\Program Files\TS Support\MultiCharts64\FeedBack.exe*MultiCharts .NET 32-bit version: C:\Program Files (x86)\TS Support\MultiCharts .NET\FeedBack.exe*MultiCharts .NET 64-bit version: C:\Program Files\TS Support\MultiCharts .NET64\FeedBack.exe</div>  ---- ==How to Send Log Files Using LogsCollector==In MultiCharts 9.0 and higher versions#Select '''Help''' in the main menu#Select '''Support'''#Click '''LogsCollector'''#Describe what you were doing when the error occurred#Click '''OK'''#Click '''Save'''#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server.<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject. </div>

#Click '''Send logs'''.<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com ] or to the customer care representative you are working on the subject.</div>