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Before checking the settings in MultiCharts, it is recommended to check the historical data availability in data vendor's software.
Settings a customer needs to check if historical data is not coming from data vendor’s server only in MultiCharts:
# The software is in [[Problems with Data in MultiCharts#Online/Offline Mode|Online mode and Download Missing Historical Data box ]] is checked;# The [[Built-in Data Sources|date source ]] is set up correctly in QuoteManager;
# The data vendor provides this type of data;
# The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]];# The chart type and [[chart resolution Resolution]] are correct;# The quote field [[Quote Field]] is correct;# The [[What Affects Chart Timestamps|sessions ]] are correct;# The data range [[Data Range]] of the chart is correct (compare to point 3 and 5).
<div style="background-color: #E3FBE5;">'''Note''': To learn more about how various resolutions are built, read [[Tick, Minute and Daily Data|this article]].</div>
<div style="background-color: #E3FBE5;">'''Note''': To learn more about how sessions setting affects charts, read [[What Affects Chart Timestamps|this article]].</div>
