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==Absence of Real-Time Data==
Before checking the settings in MultiCharts, it is recommended to check the real-time data availability in data vendor's software.
Settings a customer needs to check if real-time data is not coming from data vendor’s server only in MultiCharts:
===Absence of Real-Time Data on Chart===
# The software is in [[Problems with Data in MultiCharts#Online/Online mode]];
# The date source is set up correctly in QuoteManager;
# The data vendor provides this type of data;
# The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]];# The quote field [[Quote Field]] is correct;# The [[What Affects Chart Timestamps|sessions ]] are correct;
# Windows date and time corresponds to current date and time for the selected time zone;
# Your data subscription is not delayed.
===Absence of Real-Time Data in DOM, Trade Bar or Chart Trading Panel===
# The software is in [[Problems with Data in MultiCharts#Online/Online mode]];# The data [[Built-in Data Sources|date source ]] is set up correctly in QuoteManager;# The same broker profile [[Broker Profiles Overview#Understanding Broker Profiles|Broker Profile]] is set up correctly and connected;
# The data vendor provides this type of data;
# The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]];# [[Symbol mapping Mapping]] is set up correctly;
# Your data subscription is not delayed.
[[Category:FAQ]]
