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Problems with Data in MultiCharts

95 bytes removed, 15:39, 31 July 2020
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* It is not possible to receive any data from your data source in offline mode.
* It is possible to connect a broker profile and place orders in offline mode.
* Offline/Online mode affects not only MultiCharts; it affects [[MultiCharts Processes|tsserver.exe]] process that are responsible for data in the software, so the selected mode will be set for MultiCharts, QuoteManager and Portfolio BacktesterTrader.
It is possible to change tsserver.exe mode only when the following conditions are met:
* QuoteManager and Portfolio Backtester Trader are not running, only MultiCharts is launched;
* There is not a single workspace opened in MultiCharts.
To change the mode in MultiCharts click:
==Data Source Settings==
In order to receive data from a particular data source, it should be active and set up. To learn more about data sources, read [[Data Sources Overview| this article]].
Each supported data vendor in MultiCharts provides a different limited amount of data. To learn how much data is provided in MultiCharts by a specific data source, follow this [[httphttps://www.multicharts.com/market-features/data-feeds/]] link.
Offline/Online mode affects all data sources; however, there are also some specific data sources with additional settings that can affect data being received in MultiCharts from particular data vendors’ servers:
* Historical data from [[Interactive Brokers]];
* Historical data from [[IQFeed]];
* [[How to Get Data from FXCM (MCFX data feed) and Set Up for Trading on FXCM|FXCM data]];
=Troubleshooting=
===Absence of Real-Time Data on Chart===
# The software is in [[Problems with Data in MultiCharts#Online|Online mode]];
# The date data source is set up correctly in QuoteManager;
# The data vendor provides this type of data;
# The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]];
===Absence of Real-Time Data in DOM, Trade Bar or Chart Trading Panel===
# The software is in [[Problems with Data in MultiCharts#Online|Online mode]];
# The [[Built-in Data Sources|date data source]] is set up correctly in QuoteManager;
# The same [[Broker Profiles Overview#Understanding Broker Profiles|Broker Profile]] is set up correctly and connected;
# The data vendor provides this type of data;

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