View source for Reasons of Order Rejection

Orders can get rejected due to incorrect settings, or if they don’t meet broker requirements.<br>
To find the rejection reason, check the [[Order and Position Tracker]] -> [[Order_and_Position_Tracker#Logs_Tab|Logs]] tab.<br>

Below you can see the most common reasons and their solutions.<br>
If you do not find the received rejection reason in this guide, most likely, you’ll need to contact your broker for more info about your order.

== No security definition has been found for this request ==

This rejection message occurs due to incorrect symbol and/or symbol mapping settings.<br>
[[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add symbols from data source]] and/or follow the [[How to Set Up Symbol Mapping]] guide. 

<div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between the IB symbol on the chart and the IB symbol at the broker is set up automatically and correctly only if you have added the symbol via symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]]).</div>

== The Price Does Not Conform To The Minimum Price Variation For This Contract ==
This rejection message occurs due to incorrect Price Scale and Min. Movement in the [[Setting Properties#Editing an existing symbol properties|symbol's settings]].<br>
In this case, orders can be sent with a price that is not accepted by the broker, since for this particular symbol there is no such price.
<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.</div>

=== Data source = broker ===

In most cases correct symbol parameters are provided by the data source, so the issue can be resolved by [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|re-adding the symbol from the data source]] and creating a new chart for it.<br>

But if the provided parameters lead to order rejection, they can be adjusted manually in QuoteManager: double-click the symbol -> Settings tab. 
<div style="background-color: #E5F6FF;">'''Example 1''': If the symbol's price changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<br>'''Example 2''': If symbol's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.</div>
After adjusting the settings, open a new chart for the symbol.<br>

=== Data source ≠ broker ===

If you use [[How_to_Set_Up_Symbol_Mapping|symbol mapping]], you'll need to make sure that chart symbol parameters match broker symbol parameters:

# [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add both chart and broker symbols from data source]]. If manual adjustments are required, please use examples above.
# In QuoteManager double-click the broker symbol -> '''Settings''' tab<br>Write down / remember/ take a screenshot of the Instrument Settings: '''Price Scale''', '''Min. Movement''', '''Big Point Value'''. Click '''OK'''
# Double click the chart/data source symbol -> '''Settings''' tab<br>Set the '''Price Scale''', '''Min. Movement''', '''Big Point Value''' same way they are set for your broker instrument. Click '''OK'''
# Disconnect the broker profile 
# Delete symbol mapping lines for the problematic symbol and [[How_to_Set_Up_Symbol_Mapping|re-configure symbol mapping]]
# Open a new chart for the symbol
If a new order is placed with an incorrect price, its price will be rounded to the nearest acceptable value.

== Invalid order parameters: Account field is empty ==
This rejection message occurs when no account is selected in '''Strategy Properties''' or on the '''Chart Trading Panel'''.
Trading accounts are selected separately for manual and auto trading.
* For auto trading please go to '''Format''' -> '''Strategy Properties''' -> '''Auto trading tab''' -> '''Broker Plug-in''' section. Make sure your broker is selected there, then click the gear icon. It might be required to look up/specify the account number depending on your broker there.
* For manual trading you need to select the account on the '''Chart Trading Panel''' in the '''Account Selector'''.

[[Category:FAQ]]