Changes

It's common for a customer to expect an order to be executed when it is sent from MultiCharts, however, it Orders can be get rejected because of due to incorrect settings in MultiCharts , or because of a if they don’t meet broker's requirement not being metrequirements.<br>To find the rejection reason, check the [[Order and Position Tracker]] -> [[Order_and_Position_Tracker#Logs_Tab|Logs]] tab. <br>

In Below you can see the most cases common reasons and their solutions.<br>If you can do not find the received rejection reason it was rejected in the Logs tab of the Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the this guide, most common reasons for rejectionslikely, their description and explanation of how a customer can fix them you’ll need to make an contact your broker for more info about your order be successfully submitted to a broker.

== No Security Definition Has Been Found For This Request security definition has been found for this request ==This rejection message occurs when a user has incorrect [[Symbol Mapping]] settings.

Since MultiCharts can work with multiple data feeds and brokers, and most of these have a unique instrument symbology This rejection message occurs due to incorrect symbol and a set of required parameters for a correct order placement, there is a way the software can automatically set up a correct /or symbol mapping between the same settings.<br>[[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add symbols from different sources with different names data source]] and exchanges/or follow the [[How to Set Up Symbol Mapping]] guide.

== The Price Does Not Conform To The Minimum Price Variation For This Contract price does not conform to the minimum price variation for this contract ==This rejection message occurs when there is an due to incorrect combination of Price Scale and Min. Movement in the [[Setting Properties#Editing an existing symbol properties|symbol's settings]].<br>If the settings are not correctIn this case, an order orders can be sent with a price that is not accepted on by the broker's end, since for this particular symbol there is no such price.

 But if the provided parameters lead to order rejection, they can be adjusted manually in QuoteManager: double-click the symbol -> Settings tab. <div style="background-color: #E5F6FF;">'''Example 1''': If the symbol's price changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<br>'''Example 2''': If symbol's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.</div>After adjusting the settings, open a new chart for the symbol.<br>For more info check the [[How to Determine Symbol Settings]] page.

If you use [[How_to_Set_Up_Symbol_Mapping|symbol mapping]], you'll need to make sure that chart symbol parameters match the broker symbol parameters:

# [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add both chart and broker symbols from data source]].<br>This is extremely important because most of the data providers supply the correct instrument settings via their API which are received when the Data Vendor Supplied List (Lookup) is used.<br><div style="background-color: #E3FBE5;">Note:If you manual adjustments are unable to do that - find out how the symbol updates:<br>'''Example 1''': If the symbol's price changes from XXX.00 to XXX.05required, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<br>'''Example 2''': If symbol's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1please use examples above.</div># In QuoteManager double-click the broker symbol -> '''Settings''' tab# <br>Write down / remember/ take a screenshot of the Instrument Settings: '''Price Scale''', '''Min. Movement''', '''Big Point Value'''. Click '''OK''';# Double click the chart/data source symbol -> '''Settings''' tab # <br>Set the '''Price Scale''', '''Min. Movement''', '''Big Point Value''' same way they are set for your broker instrument. Click '''OK''';# Rebuild Disconnect the chart you were using (plot a new chart or close/open your workspace) to make the settings come into effect;broker profile # Disconnect Delete symbol mapping lines for the broker profile problematic symbol and open the [[Symbol MappingHow_to_Set_Up_Symbol_Mapping|re-configure symbol mapping]] window. # Delete all lines where this particular symbol is used;# Configure Open a new chart for the symbol mapping for this instrument anew;# If a new order is placed with an incorrect price, its price will be rounded to the nearest acceptable value.