Changes

It is a Below you can see the most common situation when a customer expects an order to be reasons and executed when it is sent from multiCharts, however it can be rejected beacuse of incorrect settings in MultiCharts or because of a not met requiremnt of your brokertheir solutions. In most cases <br>If you can do not find the received rejection reason of rejection on Logs tab of Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]. Below there are in this guide, most common rejectionslikely, their description and explanation how a customer can fix them you’ll need to make contact your broker for more info about your order go through. <br>===No Security Definition Has Been Found For This Request===

== No security definition has been found for this request == This rejection message tells a customer about occurs due to incorrect symbol and/or symbol mapping settings.<br>[[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add symbols from data source]] and/or follow the [[How to Set Up Symbol Mapping]]guide. Since MultiCharts works with multiple data feeds  <div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between the IB symbol on the chart and brokers the IB symbol at the broker is set up automatically and most of them correctly only if you have unique symbology and a set ofrequired parameters for correct order placement, there is way added the software can automatically set up correct symbol mapping between same symbols via symbol lookup (see [[Data Sources Overview|Adding Symbol from different sources with different names Data Vendor Supplied List]]).</div> == The price does not conform to the minimum price variation for this contract ==This rejection message occurs due to incorrect Price Scale and exchangesMin. Symbol mapping should be set up manually if data source of Movement in the chart [[Setting Properties#Editing an existing symbol properties|symbol and brokerage of 's settings]].<br>In this case, orders can be sent with a price that is not accepted by the broker , since for this particular symbol are differentthere is no such price.<div style="background-color: #E5F6FF;">'''Example''': @You cannot place an order to buy at 1,650.01 for ES from IQFeed symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.</div> === Data source = broker === In most cases correct symbol parameters are provided by the data source, so the issue can be resolved by [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|re-> ESU2 adding the symbol from IB the data source]] and creating a new chart for it.</divbr> But if the provided parameters lead to order rejection, they can be adjusted manually in QuoteManager: double-click the symbol ->Settings tab. <div style="background-color: #E3FBE5E5F6FF;">'''NoteExample 1''': If the symbol's price changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<br>'''Example 2''': Symbol mapping between IB If symbol on 's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.</div>After adjusting the settings, open a new chart and IB for the symbol at .<br> === Data source ≠ broker is set up automatically correct way only if === If you use [[How_to_Set_Up_Symbol_Mapping|symbol mapping]], you have added the 'll need to make sure that chart symbol by means of parameters match broker symbol lookup (see parameters: # [[Data Sources OverviewOperating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Adding Symbol Re-add both chart and broker symbols from Data Vendor Supplied Listdata source]] . If manual adjustments are required, please use examples above.# In QuoteManager double-click the broker symbol -> '''Settings''' tab<br>Write down /divremember/ take a screenshot of the Instrument Settings: '''Price Scale''', '''Min. Movement''', '''Big Point Value'''. Click '''OK'''# Double click the chart/data source symbol -> '''Settings''' tab<br>Set the '''Price Scale''', '''Min. Movement''', '''Big Point Value''' same way they are set for your broker instrument. Click '''OK'''# Disconnect the broker profile # Delete symbol mapping lines for the problematic symbol and [[How_to_Set_Up_Symbol_Mapping|re-configure symbol mapping]]# Open a new chart for the symbolIf a new order is placed with an incorrect price, its price will be rounded to the nearest acceptable value. == Invalid order parameters: Account field is empty ==This rejection message occurs when no account is selected in '''Strategy Properties''' or on the '''Chart Trading Panel'''.Trading accounts are selected separately for manual and auto trading.* For auto trading please go to '''Format''' -> '''Strategy Properties''' -> '''Auto trading tab''' ->'''Broker Plug-in''' section. Make sure your broker is selected there, then click the gear icon. It might be required to look up/specify the account number depending on your broker there.* For manual trading you need to select the account on the '''Chart Trading Panel''' in the '''Account Selector'''.