Changes

It is a common situation when a customer expects an order to be and executed when it is sent from MultiCharts, however it Orders can be get rejected because of due to incorrect settings in MultiCharts , or because of a not met requirement of your if they don’t meet brokerrequirements.<br>To find the rejection reason, check the [[Order and Position Tracker]] -> [[Order_and_Position_Tracker#Logs_Tab|Logs]] tab. <br>

In most cases Below you can find the reason of rejection on Logs tab of Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the most common reasons for rejections, and their description and a explanation how a customer can fix them to make solutions.<br>If you do not find the order successfully submitted received rejection reason in this guide, most likely, you’ll need to the contact your brokerfor more info about your order.

== No Security Definition Has Been Found For This Request security definition has been found for this request ==This rejection message occurs when the user has incorrect [[Symbol Mapping]] settings.

Since MultiCharts can work with multiple data feeds and brokers, This rejection message occurs due to incorrect symbol and most of these have an unique instrument symbology and a set of required parameters for a correct order placement, there is a way the software can automatically set up correct /or symbol mapping between same settings.<br>[[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add symbols from different sources with different names data source]] and exchanges/or follow the [[How to Set Up Symbol Mapping]] guide.

However, <div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between the IB symbol on the chart and the IB symbol mapping should be at the broker is set up manually automatically and correctly only if you have added the data source of symbol via symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]]).</div> == The price does not conform to the minimum price variation for this contract ==This rejection message occurs due to incorrect Price Scale and Min. Movement in the chart [[Setting Properties#Editing an existing symbol properties|symbol and brokerage of 's settings]].<br>In this case, orders can be sent with a price that is not accepted by the broker , since for this particular symbol are differentthere is no such price.<div style="background-color: #E5F6FF;">'''Example''': @You cannot place an order to buy at 1,650.01 for ES from IQFeed symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.</div> === Data source = broker === In most cases correct symbol parameters are provided by the data source, so the issue can be resolved by [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|re-> ESU2 adding the symbol from IB the data source]] and creating a new chart for it.</divbr> But if the provided parameters lead to order rejection, they can be adjusted manually in QuoteManager: double-click the symbol ->Settings tab. <div style="background-color: #E3FBE5E5F6FF;">'''NoteExample 1''': If the symbol's price changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<br>'''Example 2''': Symbol mapping between IB If symbol on 's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.</div>After adjusting the settings, open a new chart and IB for the symbol at .<br> === Data source ≠ broker is set up automatically correct way only if === If you use [[How_to_Set_Up_Symbol_Mapping|symbol mapping]], you have added the 'll need to make sure that chart symbol by means of parameters match broker symbol lookup (see parameters: # [[Data Sources OverviewOperating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Adding Symbol Re-add both chart and broker symbols from Data Vendor Supplied Listdata source]] . If manual adjustments are required, please use examples above.# In QuoteManager double-click the broker symbol -> '''Settings''' tab<br>Write down /divremember/ take a screenshot of the Instrument Settings: '''Price Scale''', '''Min. Movement''', '''Big Point Value'''. Click '''OK'''# Double click the chart/data source symbol -> '''Settings''' tab<br>Set the '''Price Scale''', '''Min. Movement''', '''Big Point Value''' same way they are set for your broker instrument. Click '''OK'''# Disconnect the broker profile # Delete symbol mapping lines for the problematic symbol and [[How_to_Set_Up_Symbol_Mapping|re-configure symbol mapping]]# Open a new chart for the symbolIf a new order is placed with an incorrect price, its price will be rounded to the nearest acceptable value. == Invalid order parameters: Account field is empty ==This rejection message occurs when no account is selected in '''Strategy Properties''' or on the '''Chart Trading Panel'''.Trading accounts are selected separately for manual and auto trading.* For auto trading please go to '''Format''' -> '''Strategy Properties''' -> '''Auto trading tab''' ->'''Broker Plug-in''' section. Make sure your broker is selected there, then click the gear icon. It might be required to look up/specify the account number depending on your broker there.* For manual trading you need to select the account on the '''Chart Trading Panel''' in the '''Account Selector'''.