Changes

It is a common situation when a customer expects an order to be and executed when it is sent from MultiCharts, however it Orders can be get rejected because of due to incorrect settings in MultiCharts , or because of a not met requirement of your if they don’t meet brokerrequirements.<br>To find the rejection reason, check the [[Order and Position Tracker]] -> [[Order_and_Position_Tracker#Logs_Tab|Logs]] tab. <br>

In most cases Below you can find the reason of rejection on Logs tab of Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the most common reasons for rejections, and their description and a explanation how a customer can fix them to make solutions.<br>If you do not find the order successfully submitted received rejection reason in this guide, most likely, you’ll need to the contact your brokerfor more info about your order.

=== No Security Definition Has Been Found For This Request =security definition has been found for this request ==This rejection message occurs when user has incorrect [[Symbol Mapping]] settings.

Since MultiCharts can work with multiple data feeds and brokers, This rejection message occurs due to incorrect symbol and most of these have an unique instrument symbology and a set of required parameters for a correct order placement, there is a way the software can automatically set up correct /or symbol mapping between same settings.<br>[[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add symbols from different sources with different names data source]] and exchanges/or follow the [[How to Set Up Symbol Mapping]] guide.

However, symbol mapping should be set up manually if the data source of the chart symbol and brokerage of the broker symbol are different.<div style="background-color: #E5F6FF;">'''Example''': @ES from IQFeed -> ESU2 from IB </div><div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between the IB symbol on the chart and the IB symbol at the broker is set up automatically correct way and correctly only if you have added the symbol by means of via symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]]).</div>

=== The Price Does Not Conform To The Minimum Price Variation For This Contract =price does not conform to the minimum price variation for this contract ==This rejection message occurs when user has due to incorrect combination of Price Scale and Min. Movement in the [[Setting Properties#Editing an existing symbol properties|symbol's settings]].<br>In this case, orders can be sent with a price that is not accepted by the broker, since for this particular symbol there is no such price.<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.</div>

If settings are not correct, an order can be sent with a price that is not accepted on === Data source = broker end, because for this particular symbol there is no such price.<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.<div>==

In order to resolve most cases correct symbol parameters are provided by the data source, so the issuecan be resolved by [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|re-adding the symbol from the data source]] and creating a new chart for it.<br> But if the provided parameters lead to order rejection, please follow next stepsthey can be adjusted manually in QuoteManager:# Find out how double-click the symbols updatessymbol -> Settings tab.<div style="background-color: #E5F6FF;">'''Example 1''': If the symbol's prices price changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<div><div style="background-color: #E5F6FF;"br>'''Example 2''': If symbol's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.</div># Open QuoteManagerAfter adjusting the settings, open a new chart for the symbol.<br> === Data source ≠ broker ===# Find the If you use [[How_to_Set_Up_Symbol_Mapping|symbol mapping]], you are trading and 'll need to make a rightsure that chart symbol parameters match broker symbol parameters: # [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-click on it -> Edit Symbol.add both chart and broker symbols from data source]].If manual adjustments are required, please use examples above.# Click on In QuoteManager double-click the broker symbol -> '''Settings ''' tab and select correct <br>Write down / remember/ take a screenshot of the Instrument Settings: '''Price Scale and ''', '''Min. Movement''', '''Big Point Value'''. Click '''OK.<div style="background'''# Double click the chart/data source symbol -color: #E3FBE5;">'''NoteSettings''': If tab<br>Set the data sources '''Price Scale''', '''Min. Movement''', '''Big Point Value''' same way they are different, for example IQFeed is used set for charting and IB is the your brokerinstrument. Both symbols representing Click '''OK'''# Disconnect the same security from these data providers should configured in QuoteManager.</div>broker profile # Close MultiCharts Delete symbol mapping lines for the problematic symbol and all its products. Make sure all [[MultiCharts ProcessesHow_to_Set_Up_Symbol_Mapping|MC processesre-configure symbol mapping]] are off.# Restart MultiCharts.# Plot the symbol on Open a new chart. Reload the chart by pressing CTRL+R.# Connect required broker profile and open Symbol Mapping settings by making a right-click on for the broker profile in Trade Bar and selecting Symbol Mapping...# [[Symbol Mapping#Configure Chart Symbol|Manually reset chart and broker symbols]] in all lines where this particular symbol symbol is used.# If a new order is placed with an incorrect price, it its price will be rounded to the nearest accepted acceptable value. == Invalid order parameters: Account field is empty ==This rejection message occurs when no account is selected in '''Strategy Properties''' or on the '''Chart Trading Panel'''.Trading accounts are selected separately for manual and auto trading.* For auto trading please go to '''Format''' -> '''Strategy Properties''' -> '''Auto trading tab''' -> '''Broker Plug-in''' section. Make sure your broker is selected there, then click the gear icon. It might be required to look up/specify the account number depending on your broker there.* For manual trading you need to select the account on the '''Chart Trading Panel''' in the '''Account Selector'''.