Changes

It's common for a customer to expect an order to be executed when it is sent from MultiCharts, however, it Orders can be get rejected because of due to incorrect settings in MultiCharts , or because of a if they don’t meet broker's requirement not being metrequirements.<br>To find the rejection reason, check the [[Order and Position Tracker]] -> [[Order_and_Position_Tracker#Logs_Tab|Logs]] tab. <br>

In Below you can see the most cases common reasons and their solutions.<br>If you can do not find the received rejection reason it was rejected in the Logs tab of the Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the this guide, most common reasons for rejectionslikely, their description and a explanation of how a customer can fix them you’ll need to make an contact your broker for more info about your order be successfully submitted to a broker.

=== No Security Definition Has Been Found For This Request =security definition has been found for this request ==This rejection message occurs when a user has incorrect [[Symbol Mapping]] settings.

Since MultiCharts can work with multiple data feeds and brokers, and most of these have a unique instrument symbology This rejection message occurs due to incorrect symbol and a set of required parameters for a correct order placement, there is a way the software can automatically set up a correct /or symbol mapping between the same settings.<br>[[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add symbols from different sources with different names data source]] and exchanges/or follow the [[How to Set Up Symbol Mapping]] guide.

=== The Price Does Not Conform To The Minimum Price Variation For This Contract =price does not conform to the minimum price variation for this contract ==This rejection message occurs when the user has an due to incorrect combination of Price Scale and Min. Movement in the [[Setting Properties#Editing an existing symbol properties|symbol's settings]].<br>In this case, orders can be sent with a price that is not accepted by the broker, since for this particular symbol there is no such price.<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.</div>

If the settings are not correct, an order can be sent with a price that is not accepted on the === Data source = broker's end, since for this particular symbol there is no such price.<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.<div>==

In order to resolve most cases correct symbol parameters are provided by the data source, so the issuecan be resolved by [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|re-adding the symbol from the data source]] and creating a new chart for it.<br> But if the provided parameters lead to order rejection, please follow these stepsthey can be adjusted manually in QuoteManager:# Find out how double-click the symbol updates-> Settings tab.<div style="background-color: #E5F6FF;">'''Example 1''': If the symbol's prices price changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<div><div style="background-color: #E5F6FF;"br>'''Example 2''': If symbol's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.</div># Open QuoteManagerAfter adjusting the settings, open a new chart for the symbol.<br># Find the === Data source ≠ broker === If you use [[How_to_Set_Up_Symbol_Mapping|symbol mapping]], you are trading, right'll need to make sure that chart symbol parameters match broker symbol parameters: # [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-click on it add both chart and select '''Edit Symbol.broker symbols from data source]].If manual adjustments are required, please use examples above.'''# Click on In QuoteManager double-click the broker symbol -> '''Settings''' tab and select correct <br>Write down / remember/ take a screenshot of the Instrument Settings: '''Price Scale''' and , '''Min. Movement''', '''Big Point Value'''. Click '''OK'''.<div style="background# Double click the chart/data source symbol -color: #E3FBE5;">'''NoteSettings''': If tab<br>Set the data sources are different'''Price Scale''', for example IQFeed is used for charting and IB is the broker'''Min. Both symbols representing the Movement''', '''Big Point Value''' same security from these data providers should configured in QuoteManager.</div># Close MultiCharts and all its products. Make sure all [[MultiCharts Processes|MC processes]] way they are offset for your broker instrument.# Restart MultiCharts.# Plot the symbol on chart. Reload the chart by pressing Click '''CTRL+ROK'''.# Connect Disconnect the required broker profile and open # Delete symbol mapping lines for the Symbol Mapping settings by making a right-click on the broker profile in Trade Bar problematic symbol and selecting '''Symbol Mapping...'''# [[Symbol Mapping#Configure Chart SymbolHow_to_Set_Up_Symbol_Mapping|Manually reset the chart and broker symbolsre-configure symbol mapping]] in all # Open a new chart for the lines where this particular symbol is used.# If a new order is placed with an incorrect price, it's its price will be rounded to the nearest accepted acceptable value. == Invalid order parameters: Account field is empty ==This rejection message occurs when no account is selected in '''Strategy Properties''' or on the '''Chart Trading Panel'''.Trading accounts are selected separately for manual and auto trading.* For auto trading please go to '''Format''' -> '''Strategy Properties''' -> '''Auto trading tab''' -> '''Broker Plug-in''' section. Make sure your broker is selected there, then click the gear icon. It might be required to look up/specify the account number depending on your broker there.* For manual trading you need to select the account on the '''Chart Trading Panel''' in the '''Account Selector'''.