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It's common for a customer to expect an order to be executed when it is sent from MultiCharts, however, it Orders can be get rejected because of due to incorrect settings in MultiCharts , or because of a if they don’t meet broker's requirement not being metrequirements.<br>To find the rejection reason, check the [[Order and Position Tracker]] -> [[Order_and_Position_Tracker#Logs_Tab|Logs]] tab. <br>
In Below you can see the most cases common reasons and their solutions.<br>If you can do not find the received rejection reason it was rejected in the Logs tab of the Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the this guide, most common reasons for rejectionslikely, their description and a explanation of how a customer can fix them you’ll need to make an contact your broker for more info about your order be successfully submitted to a broker.
=== No Security Definition Has Been Found For This Request =security definition has been found for this request ==This rejection message occurs when a user has incorrect [[Symbol Mapping]] settings.
Since MultiCharts can work with multiple data feeds and brokers, and most of these have a unique instrument symbology This rejection message occurs due to incorrect symbol and a set of required parameters for a correct order placement, there is a way the software can automatically set up a correct /or symbol mapping between the same settings.<br>[[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add symbols from different sources with different names data source]] and exchanges/or follow the [[How to Set Up Symbol Mapping]] guide.
However, symbol mapping should be set up manually if the data source of the chart symbol and brokerage of the broker symbol are different.
<div style="background-color: #E5F6FF;">'''Example''': @ES from IQFeed -> ESU2 from IB </div>
=== The Price Does Not Conform To The Minimum Price Variation For This Contract =price does not conform to the minimum price variation for this contract ==This rejection message occurs when there is an due to incorrect combination of Price Scale and Min. Movement in the [[Setting Properties#Editing an existing symbol properties|symbol's settings]] of .<br>In this case, orders can be sent with a price that is not accepted by the broker, since for this particular symbol there is no such price.<div style="background-color: #E5F6FF;">'''Example''': You cannot place an order to buy at 1,650.01 for ES symbol, since the nearest available prices for this symbol are 1,650.00 and 1,650.25.</div> === Data source = broker instrument=== In most cases correct symbol parameters are provided by the data source, so the issue can be resolved by [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|re-adding the symbol from the data source]] and creating a new chart for it.<br>
If But if the settings are not correctprovided parameters lead to order rejection, an order they can be sent with a price that is not accepted on adjusted manually in QuoteManager: double-click the broker's end, since for this particular symbol there is no such price-> Settings tab.<div style="background-color: #E5F6FF;">'''Example1''': You cannot place an order If the symbol's price changes from XXX.00 to buy at XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<br>'''Example 2''': If symbol's prices changes from X.123450 to X.123460,650it means the Price Scale should be 1/1000000 and the Min. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.01 </div>After adjusting the settings, open a new chart for ES the symbol.<br> === Data source ≠ broker === If you use [[How_to_Set_Up_Symbol_Mapping|symbolmapping]], since the nearest available prices for this you'll need to make sure that chart symbol parameters match broker symbol parameters: # [[Operating_Symbol_List#Adding_Symbol_from_Data_Vendor_Supplied_List|Re-add both chart and broker symbols from data source]]. If manual adjustments are 1required,650please use examples above.00 and 1# In QuoteManager double-click the broker symbol -> '''Settings''' tab<br>Write down / remember/ take a screenshot of the Instrument Settings: '''Price Scale''',650'''Min.25Movement''', '''Big Point Value'''.Click '''OK'''# Double click the chart/data source symbol -> '''Settings''' tab</divbr>Set the '''Price Scale''', '''Min. Movement''', '''Big Point Value''' same way they are set for your broker instrument. Click '''OK'''# Disconnect the broker profile # Delete symbol mapping lines for the problematic symbol and [[How_to_Set_Up_Symbol_Mapping|re-configure symbol mapping]]# Open a new chart for the symbolIf a new order is placed with an incorrect price, its price will be rounded to the nearest acceptable value.
In == Invalid order to resolve the issue, please follow these stepsparameters:Account field is empty ==# Re-add the instruments for both data provider and broker [[Operating Symbol List#Adding Symbol from Data Vendor Supplied List|using the Data Vendor Supplied List]]. This is extremely important because most of the data providers supply the correct instrument settings via their API which are received rejection message occurs when the Data Vendor Supplied List (Lookup) no account is used.<br><div style="background-color: #E3FBE5;">Note:If you are unable to do that - find out how the symbol updates:<br>selected in '''Example 1Strategy Properties''': If or on the symbol's prices changes from XXX.00 to XXX.05, it means that the Price Scale should be 1/100 and the Min. Movement should be 5.<br>''Chart Trading Panel'Example 2''': If symbol's prices changes from X.123450 to X.123460, it means the Price Scale should be 1/1000000 Trading accounts are selected separately for manual and the Minauto trading. Movement should be 10; or the Price Scale should be 1/100000 and the Min. Movement should be 1.</div># Open QuoteManager;# Find the broker symbol, right-click on it and select * For auto trading please go to '''Edit SymbolFormat''';# Click on the -> '''SettingsStrategy Properties''' tab;# Write down / remember/ do a screenshot of the Instrument Settings: -> '''Price ScaleAuto trading tab''', -> '''Min. MovementBroker Plug-in'''section. Make sure your broker is selected there, '''Big Point Value'''then click the gear icon. Click '''OK''';# Find It might be required to look up/specify the data provider symbol, right-click account number depending on it and your broker there.* For manual trading you need to select '''Edit Symbol''';# Click the account on the '''SettingsChart Trading Panel''' tab;# Set in the '''Price Scale''', ''Account Selector'Min. Movement''', '''Big Point Value''' same way they are set for your broker instrument. Click '''OK''';# Rebuild the chart you were using (plot a new chart or close/open your workspace) to make the settings come into effect;# Disconnect the broker profile and open the [[Symbol Mapping]] window. # Delete all lines where this particular symbol is used;# Configure the symbol mapping for this instrument anew;# If a new order is placed with an incorrect price, it's price will be rounded to the nearest acceptable value.
<div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between the IB symbol on the chart and the IB symbol at the broker is set up automatically and correctly only if you have added the symbol via symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]]).</div>
[[Category:FAQ]]
