Difference between revisions of "Reasons of Order Rejection"
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| + | It is a common situation when a customer expects an order to be and executed when it is sent from MultiCharts, however it can be rejected because of incorrect settings in MultiCharts or because of a not met requirement of your broker. | ||
| − | + | In most cases you can find the reason of rejection on Logs tab of Order and Position Tracker (see [[Order and Position Tracker|Logs Tab]]). Below are the most common reasons for rejections, their description and a explanation how a customer can fix them to make the order successfully submitted to the broker. | |
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| − | This rejection message | + | == No Security Definition Has Been Found For This Request == |
| + | This rejection message occurs when the user has incorrect [[Symbol Mapping]] settings. | ||
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| + | Since MultiCharts can work with multiple data feeds and brokers, and most of these have an unique instrument symbology and a set of required parameters for a correct order placement, there is a way the software can automatically set up correct symbol mapping between same symbols from different sources with different names and exchanges. | ||
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| + | However, symbol mapping should be set up manually if the data source of the chart symbol and brokerage of the broker symbol are different. | ||
<div style="background-color: #E5F6FF;">'''Example''': @ES from IQFeed -> ESU2 from IB </div> | <div style="background-color: #E5F6FF;">'''Example''': @ES from IQFeed -> ESU2 from IB </div> | ||
<div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between IB symbol on chart and IB symbol at broker is set up automatically correct way only if you have added the symbol by means of symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]] </div> | <div style="background-color: #E3FBE5;">'''Note''': Symbol mapping between IB symbol on chart and IB symbol at broker is set up automatically correct way only if you have added the symbol by means of symbol lookup (see [[Data Sources Overview|Adding Symbol from Data Vendor Supplied List]] </div> | ||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Revision as of 07:17, 1 September 2012
It is a common situation when a customer expects an order to be and executed when it is sent from MultiCharts, however it can be rejected because of incorrect settings in MultiCharts or because of a not met requirement of your broker.
In most cases you can find the reason of rejection on Logs tab of Order and Position Tracker (see Logs Tab). Below are the most common reasons for rejections, their description and a explanation how a customer can fix them to make the order successfully submitted to the broker.
No Security Definition Has Been Found For This Request
This rejection message occurs when the user has incorrect Symbol Mapping settings.
Since MultiCharts can work with multiple data feeds and brokers, and most of these have an unique instrument symbology and a set of required parameters for a correct order placement, there is a way the software can automatically set up correct symbol mapping between same symbols from different sources with different names and exchanges.
However, symbol mapping should be set up manually if the data source of the chart symbol and brokerage of the broker symbol are different.
