441
edits
Problems with Data in MultiCharts: Difference between revisions
From MultiCharts
no edit summary
No edit summary |
No edit summary |
||
| (9 intermediate revisions by 4 users not shown) | |||
| Line 14: | Line 14: | ||
* It is not possible to receive any data from your data source in offline mode. | * It is not possible to receive any data from your data source in offline mode. | ||
* It is possible to connect a broker profile and place orders in offline mode. | * It is possible to connect a broker profile and place orders in offline mode. | ||
* Offline/Online mode affects not only MultiCharts; it affects [[MultiCharts Processes|tsserver.exe]] process that are responsible for data in the software, so the selected mode will be set for MultiCharts, QuoteManager and Portfolio | * Offline/Online mode affects not only MultiCharts; it affects [[MultiCharts Processes|tsserver.exe]] process that are responsible for data in the software, so the selected mode will be set for MultiCharts, QuoteManager and Portfolio Trader. | ||
It is possible to change tsserver.exe mode only when the following conditions are met: | It is possible to change tsserver.exe mode only when the following conditions are met: | ||
* QuoteManager and Portfolio | * QuoteManager and Portfolio Trader are not running, only MultiCharts is launched; | ||
* There is not a single workspace opened in MultiCharts. | * There is not a single workspace opened in MultiCharts. | ||
To change the mode in MultiCharts click: | To change the mode in MultiCharts click: | ||
# '''File'''; | # '''File'''; | ||
# '''Preferences'''; | # '''Preferences'''; | ||
# '''Data | # '''Data''' tab. | ||
<div style="background-color: #E3FBE5;">'''Note''': If the '''Download Missing Historical Data''' box is checked, MultiCharts will receive requested historical data from a data vendor’s servers, that is, if the data is not previously stored in MultiCharts database. If the box is not checked, only real-time data will be received.</div> | <div style="background-color: #E3FBE5;">'''Note''': If the '''Download Missing Historical Data''' box is checked, MultiCharts will receive requested historical data from a data vendor’s servers, that is, if the data is not previously stored in MultiCharts database. If the box is not checked, only real-time data will be received.</div> | ||
To learn more about how data is saved to MultiCharts database, read [[Collecting and Saving Data to MultiCharts Database|this article]]. | To learn more about how data is saved to MultiCharts database, read [[Collecting and Saving Data to MultiCharts Database|this article]]. | ||
| Line 27: | Line 27: | ||
==Data Source Settings== | ==Data Source Settings== | ||
In order to receive data from a particular data source, it should be active and set up. To learn more about data sources, read [[Data Sources Overview| this article]]. | In order to receive data from a particular data source, it should be active and set up. To learn more about data sources, read [[Data Sources Overview| this article]]. | ||
Each supported data vendor in MultiCharts provides a different limited amount of data. To learn how much data is provided in MultiCharts by a specific data source, follow this [[ | Each supported data vendor in MultiCharts provides a different limited amount of data. To learn how much data is provided in MultiCharts by a specific data source, follow this [[https://www.multicharts.com/features/data-feeds/]] link. | ||
Offline/Online mode affects all data sources; however, there are also some specific data sources with additional settings that can affect data being received in MultiCharts from particular data vendors’ servers: | Offline/Online mode affects all data sources; however, there are also some specific data sources with additional settings that can affect data being received in MultiCharts from particular data vendors’ servers: | ||
* Historical data from [[Interactive Brokers]]; | * Historical data from [[Interactive Brokers]]; | ||
* Historical data from [[IQFeed]]; | * Historical data from [[IQFeed]]; | ||
=Troubleshooting= | =Troubleshooting= | ||
| Line 38: | Line 37: | ||
If the historical data is not coming from the data vendor’s server in MultiCharts, please check the following settings: | If the historical data is not coming from the data vendor’s server in MultiCharts, please check the following settings: | ||
# The software is in [[Problems with Data in MultiCharts#Online/Offline Mode|Online mode and the Download Missing Historical Data box]] is checked; | # The software is in [[Problems with Data in MultiCharts#Online/Offline Mode|Online mode and the Download Missing Historical Data box]] is checked; | ||
# The [[Built-in Data Sources| | # The [[Built-in Data Sources|data source]] is set up correctly in QuoteManager; | ||
# The data vendor provides this type of data; | # The data vendor provides this type of data; | ||
# The symbol [[Data Sources Overview#Adding Symbol from the Supplied Data Vendor List|should be added correctly]]; | # The symbol [[Data Sources Overview#Adding Symbol from the Supplied Data Vendor List|should be added correctly]]; | ||
# [[Creating Charts#Merging Data Sources into a Single Chart|Merging]] is not checked until it is required (this should be used only for merging 2 different data sources into 1 single chart); | # [[Creating Charts#Merging Data Sources into a Single Chart|Merging]] is not checked until it is required (this should be used only for merging 2 different data sources into 1 single chart); | ||
| Line 60: | Line 58: | ||
===Absence of Real-Time Data on Chart=== | ===Absence of Real-Time Data on Chart=== | ||
# The software is in [[Problems with Data in MultiCharts#Online|Online mode]]; | # The software is in [[Problems with Data in MultiCharts#Online|Online mode]]; | ||
# The | # The data source is set up correctly in QuoteManager; | ||
# The data vendor provides this type of data; | # The data vendor provides this type of data; | ||
# The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]]; | # The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]]; | ||
| Line 72: | Line 70: | ||
===Absence of Real-Time Data in DOM, Trade Bar or Chart Trading Panel=== | ===Absence of Real-Time Data in DOM, Trade Bar or Chart Trading Panel=== | ||
# The software is in [[Problems with Data in MultiCharts#Online|Online mode]]; | # The software is in [[Problems with Data in MultiCharts#Online|Online mode]]; | ||
# The [[Built-in Data Sources| | # The [[Built-in Data Sources|data source]] is set up correctly in QuoteManager; | ||
# The same [[Broker Profiles Overview#Understanding Broker Profiles|Broker Profile]] is set up correctly and connected; | # The same [[Broker Profiles Overview#Understanding Broker Profiles|Broker Profile]] is set up correctly and connected; | ||
# The data vendor provides this type of data; | # The data vendor provides this type of data; | ||
