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MultiCharts Logs

56 bytes added, 22:05, 3 April 2012
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<div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs should not be analyzed by anyone not related to MultiCharts tech. support to judge on a particular program behavior and to find a solution. </div>
==How log files are generatedLog Files Are Generated==By default when MultiCharts is installed, the standard level of logging is enabled. It is enough for most issues investigation and it doesn't slow down operation system much. From the moment of running the installer of MultiCharts software logs are written down to the particular location. Logs are generated when MultiCharts is launched, the software works and logs stay saved even after the all MultiCharts products are closed. The files will stay available no matter how much time passed, but once MultiCharts is launched againm the log fils from previous session are erased and new files are written down to the same location.
<div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs and Order and Position Tracker logs are absolutely different files are located in different folders. Order and Position Tracker data is stored in binary files and it is not erased on each restart of MultiCharts. Each tab in order and Position Tracker window is limited to show 10 000 of lines. </div>
==How to get Find the logs filesLog Files==# Open Windows Start menu by clicking on the '''Windows Start''' button.# '''Programs ''' / '''All Programs'''.# '''MultiCharts ''' (folder).# '''Logs ''' ('''right-click''') → '''Properties ''' '''Open file location'''.
#: <div style="background-color: #E3FBE5;">'''Note''': In some cases the "Logs" icon may look like an unknown file due to your OS configuration. In most cases after repair of MultiCharts the icon returns the correct view (folder). </div>
# In the opened window one can find folders with log files.
#: <div style="background-color: #E3FBE5;">'''Note''': Log files of some supported brokers in MultiCharts (for example: Trading Technologies, PFGBEST and others) or special extended logs are located in the folder 1 level up. Please, go 1 level up and follow the next step of the instruction to have all log files covering any possible issue. </div>
# Select all folders and files (except Cache folder) → '''right-click ''' on any of them → '''Send to ''' '''Compressed zip folder'''.
# The zipped archive should be forwarded to MultiCharts tech. support.

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