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MultiCharts Logs

38 bytes added, 18:03, 6 June 2014
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MultiCharts log files can be used by the MultiCharts Technical Support team to explain an unexpected behavior of in the software or /its functions or when a situation is not clear and it requires further deep analysisis needed. Logs together with screenshots, videos, workspaces, exported scripts and exported symbols can be also reviewed for investigation of the when investigating reported issues.<div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs should not be analyzed by anyone who is not related to MultiCharts tech. technical support to judge on when either a) diagnosing a particular program behavior and to find a or b) finding its solution. </div>
==How Log Files Are Generated==
By default when MultiCharts is installed, the standard level of logging is enabled. It is enough for investigation of to investigate most issues and it doesn't slow down the operation system very much. From the moment of running the Multichart's installer of MultiCharts is run, software logs are written down to the in a particular location. Logs are generated when MultiCharts is launched, the software works runs, and logs stay saved even after all MultiCharts products are closeddown. The files will stay available no matter how much time has passed, but once MultiCharts is launched again the log files from the previous session are erased and new files are written down to in the same location.<div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs and Order and Position Tracker logs are absolutely completely different files are located in different folders. Order and Position Tracker data is stored in binary files and it is not erased on every restart of MultiCharts. Each tab in the order and Position Tracker window is limited to show 10 000 of lines. </div>
==How to Send Log Files==
In MultiCharts 8.0 Release and higher version versions
#Select '''Help''' in the main menu
#Select '''Feedback'''
#Click '''Send logs'''.
<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem description corresponding to the uploaded log files to or to the customer care representative you are working on the subject.</div>
For MultiCharts 8.0 Release Candidate and below older versions (or how How to collect the logs and send them)# Click the Windows Start menu by clicking on the '''Windows Start''' button.
# '''Programs''' / '''All Programs'''.
# '''MultiCharts''' (folder).
# '''Logs''' ('''right-click''') → '''Properties''' → '''Open file location'''.
#: <div style="background-color: #E3FBE5;">'''Note''': In some cases the "Logs" icon may look like an unknown file due to your OS configuration. In most cases after repair of repairing MultiCharts the icon returns the correct view (folder). </div>
# In the opened window one can find folders with log files.
#: <div style="background-color: #E3FBE5;">'''Note''': Log files of some supported brokers in MultiCharts (for example: Trading Technologies and others) or special extended logs are located one level up in the folder 1 level up. Please, go 1 one level up and follow the next step of the instruction instructions to have all log files covering any possible issue. </div>
# Select all folders and files (except Cache folder) → '''right-click''' on any of them → '''Send to''' → '''Compressed zip folder'''.
# The zipped archive should be forwarded to MultiCharts tech. support.

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