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==How to Send Log Files Using LogsCollector==
In MultiCharts 9.0 and higher versions
#Select '''Help''' in the main menu
#Select '''Support'''
#Click '''LogsCollector'''
#Describe what you were doing when the error occurred
#Click '''OK'''
#Click '''Save'''
#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server.
<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject.</div>
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==How Log Files Are Generated==
By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again the log files from the previous session are erased and new files are written in the same location.
<div style="background-color: #E3FBE5;">'''Note''': MultiCharts logs and Order and Position Tracker logs are completely different files are located in different folders. Order and Position Tracker data is stored in binary files and it is not erased on every restart of MultiCharts. Each tab in the order Order and Position Tracker window is limited to show 10 000 lines. </div> ==How to Send Log Files Using Feedback Application==In '''MultiCharts 10.0''' and higher versions#Go to '''Help''' in the main menu#Select '''Feedback'''#In the opened window check the boxes, according to the information that should be sent (move your cursor to "i" sign to find the description of what will be sent if the checkbox is enabled)#Make sure that you have "Upload collected data to Help Desk" box checked, so that we could receive the files#Describe what you were doing when the error occurred, steps how to reproduce the issue or any information that might be helpful#Type your email address and your name in the corresponding fields (they are required) and click '''Send''' button to upload the files to MultiCharts FTP Server Once all the files are successfully sent, a window with "Uploading collected data complete" message will appear. ---- ==How to Send Log Files Using LogsCollector==In MultiCharts 9.0 and higher versions#Select '''Help''' in the main menu#Select '''Support'''#Click '''LogsCollector'''#Describe what you were doing when the error occurred#Click '''OK'''#Click '''Save'''#Type your name and your email address and click '''OK''' to upload the files to MultiCharts FTP Server.<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject. </div>
==How to Send Log Files==
#Select '''Help''' in the main menu
#Select '''Feedback'''
#Click '''Send logs'''.
<div style="background-color: #E3FBE5;">'''Note''': Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject.</div>
For MultiCharts 8.0 Release Candidate and older versions (How to collect logs and send them)
# The zipped archive should be forwarded to MultiCharts tech. support.
[[Category:FAQ]]
