How to Backup User Data

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Even though MultiCharts is a stable and reliable piece of software, you may want to backup your custom data and studies to be on the safe side should there be a system crash or hardware failure. It is important to understand that you can back up MultiCharts files to restore them successfully later only if the backup and restore procedures were completed for exactly the same version (the build numbers in brackets that can be found in Help -> About MultiCharts should match) the software.

Since MultiCharts 11 it is possible to do a backup of user data and application settings in a few clicks using Backup Application. See Backup Application for additional information.

Since MultiCharts 11 it is possible to restore MultiCharts settings and user data from a backup file using Restore Application. See Restore Application for additional information.

Exporting Custom Studies (Indicators, Signals, Functions)

See Importing and Exporting Studies

Saving User Data

There are two ways to backup user data: backup database files or export data from QuoteManager into .QMD files.

Copying database files is faster, but you won’t be able to merge this data with already existing in the database (if required)

Exporting data from QuoteManager into .QMD files will allow you to merge this data with the other data that already exist in the database; however, some data will not be exported (session templates, symbol roots, exchanges) if it is not applied to any symbol in QuoteManager.

To save database files:

  1. Click Windows Start button.
  2. Select Run
  3. For 32 bit MultiCharts on Windows XP, paste the following command: %allusersprofile%\Application Data\TS Support\MultiCharts
    For 32 bit MultiCharts on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts
    For 64 bit MultiCharts on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts64
    For 32 bit MultiCharts .NET on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts .NET
    For 64 bit MultiCharts .NET on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts .NET64
  4. Press Enter.
  5. In the popped up window make a copy of the DataBase folder with all its contents.

To export data:

  1. Open QuoteManager:
    In MultiCharts main menu select File, then point to New and click QuoteManager Window
  2. In QuoteManager main menu select File, then point to Export Data and click Export All Instruments… ;or
    Click the Export Data QM Export.png icon on the toolbar.
  3. In the Export window make sure that the Export symbols with settings, no data box is unchecked.
  4. Click Next
  5. Enter the name of the *.qmd file and choose the path where it will be located.
  6. Click Next
  7. Click Finish.
Note:That is not recommended to export all instruments in one go into QMD file if the databases size is more than 4 gb, as there may be not enough RAM for compression. To avoid possible difficulties please export instruments in parts (highlight instruments by holding the CTRL key and clicking on them) or just do a copy of the Databases folder itself as described above

Saving Workspaces

See Saving Workspaces

Saving Custom Study Templates

To save Custom Study Template:

  1. Click Windows Start button.
  2. Select Run.
  3. Paste a command (same for Windows Vista/Windows 7/Windows 8 and XP) %userprofile%\Application Data\TS Support\MultiCharts
  4. Save all *.tml files
  5. These files are supposed to end up in your new computer.

Exporting Symbol Mapping

Symbol mapping can be exported and imported with the broker profile connected or disconnected. It is saved to the hard drive as a file with .sm extension in a binary format and cannot be viewed/ edited using any editor.

Export of Symbol Mapping can be done if at least one line with Chart Symbol mapped to Broker Symbol is available. Export.png

To export Symbol Mapping:

  1. In the Symbol Mapping window click Export button.
  2. Save As dialog box will appear, allowing to choose a file name for the Symbol Mapping export file.
  3. Select the folder where the file should be saved and its name, then click Save button.
  4. When the export is finished a Symbol Mapping Export Results dialog window will appear. All the exported mapping lines can be seen there.

Restoring Custom Studies

See Importing and Exporting Studies

Restoring User Data

To restore database files:

  1. Close MultiCharts, Portfolio Trader and QuoteManager.
  2. Click Windows Start button.
  3. Select Run
  4. For 32 bit MultiCharts on Windows XP, paste the following command: %allusersprofile%\Application Data\TS Support\MultiCharts
    For 32 bit MultiCharts on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts
    For 64 bit MultiCharts on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts64
    For 32 bit MultiCharts .NET on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts .NET
    For 64 bit MultiCharts .NET on Windows Vista/7/8/10 paste the following command: %allusersprofile%\TS Support\MultiCharts .NET64
  5. Press Enter.
  6. Paste the DataBase folder with all its contents into the popped up window.
  7. Right click on the MultiCharts shortcut –> Properties –> "Shortcut" tab –> select "open file location".
  8. In the appeared window run the Dataupdater.exe.

To import data:

  1. Open QuoteManager:
    In MultiCharts main menu select File, then point to New and click QuoteManager Window.
  2. In QuoteManager's main menu select File, then point to Import Data and click Import Instruments… ;or:
    Click the Import Data QM Import.png icon on the toolbar.
  3. In the Import window, select the file to import.
  4. Click Next.
  5. Click Finish.

Restoring Custom Study Templates

To restore Custom Study Template:

  1. Click Windows Start button.
  2. Select Run.
  3. Enter the same command for Windows Vista/Windows 7/Windows 8 and XP: %userprofile%\Application Data\TS Support\MultiCharts
  4. Copy*.tml files from your old computer to the popped-up folder.

Importing Symbol Mapping

Import.png

To import Symbol Mapping:

  1. In the Symbol Mapping window click Import button.
  2. In the Open dialog box that appears, navigate to and select the Symbol Mapping file (.sm extension) and click the Open button.
  3. When the import is finished the Symbol Mapping Import Results dialog window will appear. All the imported mapping lines can be seen there.
  4. To apply the imported Symbol Mapping click OK button or Apply button. To ignore the imported Symbol Mapping click Cancel button.

Note 1: If current Symbol Mapping lines are identical to the ones that are in the imported files, a dialog box with the corresponding message will appear.

Note 2: Import can be done ONLY into the Broker profile of the SAME BROKER (broker profile can be named differently though).

e.g., it is not possible to import Symbol Mapping of Interactive Brokers to CQG broker profile, but import can be executed from CQG broker profile to CQG broker profile named, for example, CQG Demo.


Note 3: Import can be executed to any MultiCharts product (32-bit and 64-bit versions).