Difference between revisions of "How to Collect Dumps"
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| − | Dump files contain information necessary for | + | Dump files contain information necessary for investigating crash and "platform freezing" issues. If MultiCharts processes are still running in Task Manager after the crash, you can collect dump files yourself. |
Either '''MC Dumper''', or '''Debug Diagnostic Tool''' can be used. MC Dumper collects not only the dumps, but also MultiCharts Log files. | Either '''MC Dumper''', or '''Debug Diagnostic Tool''' can be used. MC Dumper collects not only the dumps, but also MultiCharts Log files. | ||
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MC Dumper can be downloaded following this link: https://www.dropbox.com/s/rdulgshncp53jd5/MC%20Dumper%203.zip | MC Dumper can be downloaded following this link: https://www.dropbox.com/s/rdulgshncp53jd5/MC%20Dumper%203.zip | ||
| − | After downloading it | + | After downloading it, its necessary to follow these steps: |
# Open the .zip file. | # Open the .zip file. | ||
# Copy the folder from the archive to your hard disk. | # Copy the folder from the archive to your hard disk. | ||
# Run MCDumperGui.exe | # Run MCDumperGui.exe | ||
| − | # Select MultiCharts version you are having issue with | + | # Select which MultiCharts version you are having issue with -- it should be exactly the same version causing the problem. |
# Click Make Dumps button. | # Click Make Dumps button. | ||
| − | # When the folder with the .zip archive opens up, this will indicate the process finishing. | + | # When the folder with the .zip archive opens up, this will indicate the process is finishing. |
| − | # Attach the file to | + | # Attach the file to an e-mail with a detailed issue description to support@multicharts.com |
==How to collect Dumps using Debug Diagnostic Tool== | ==How to collect Dumps using Debug Diagnostic Tool== | ||
# Go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool. | # Go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool. | ||
| − | # After you have downloaded DebugDiag.msi and installed on your computer, go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag | + | # After you have downloaded DebugDiag.msi and installed it on your computer, go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag |
| − | # | + | # At the start of the application you will see the active "Select Rule Type" dialogue. Cancel it. |
# Go to "Processes" tab. | # Go to "Processes" tab. | ||
| − | # Under this tab you should find the | + | # Under this tab you should find the required process, right click on it -> create Mini Userdump |
| − | # Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System). | + | # Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System). |
| − | # There you should find 2 files for each of processes you have previously created dumps. Please | + | # There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to [http://www.multicharts.com/support/contact/| MultiCharts Support]. |
<div style="background-color: #E3FBE5;">Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag. | <div style="background-color: #E3FBE5;">Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag. | ||
Revision as of 10:51, 20 May 2014
Dump files contain information necessary for investigating crash and "platform freezing" issues. If MultiCharts processes are still running in Task Manager after the crash, you can collect dump files yourself.
Either MC Dumper, or Debug Diagnostic Tool can be used. MC Dumper collects not only the dumps, but also MultiCharts Log files.
How to Collect Logs and Dumps Using MC Dumper
MC Dumper can be downloaded following this link: https://www.dropbox.com/s/rdulgshncp53jd5/MC%20Dumper%203.zip
After downloading it, its necessary to follow these steps:
- Open the .zip file.
- Copy the folder from the archive to your hard disk.
- Run MCDumperGui.exe
- Select which MultiCharts version you are having issue with -- it should be exactly the same version causing the problem.
- Click Make Dumps button.
- When the folder with the .zip archive opens up, this will indicate the process is finishing.
- Attach the file to an e-mail with a detailed issue description to support@multicharts.com
How to collect Dumps using Debug Diagnostic Tool
- Go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool.
- After you have downloaded DebugDiag.msi and installed it on your computer, go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag
- At the start of the application you will see the active "Select Rule Type" dialogue. Cancel it.
- Go to "Processes" tab.
- Under this tab you should find the required process, right click on it -> create Mini Userdump
- Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System).
- There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to MultiCharts Support.
Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag.
