How to Collect Dumps

If MultiCharts processes are still running in the Task Manager after the crash, you can collect dump files yourself

Please, go to http://www.microsoft.com/en-us/download/details.aspx?id=26798 and download Debug Diagnostic Tool.

After you have downloaded DebugDiag.msi and installed on your computer, please go to Windows Start menu -> All Programs -> Debug Diagnostics Tool -> Debug Diag

On first start of the application you will see the active "Select Rule Type" dialogue. Cancel it.

Now you should go to "Processes" tab.

Under this tab you should find the reqired process, right click on it -> create Mini Userdump

Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have 32 bit Operation System).

There you will be able to find 2 files for each of processes you have previously created dumps. Please, copy them to your Desktop, because you won't be able to zip them in that folder. Zip the files on your Desktop and send it to us.

Note: If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag.